Just bad in general. Needs more workers in order to speed up the process and serve everyone quicker.

Service is just bad in general. I arrived at 5am and was in the middle of a line that had about 25-30 people which I wasn’t complaining. But even though they open up at “8am” they didn’t serve anybody until 10 which threw not just me, but everyone else off as well. And another thing is they need more workers/staff. If they gain more people then everyone could be served way quicker and would speed things up rapidly

As a disabled senior citizen I was treated kindly, politely and efficiently.

Impossible to get an appointment! Two hours on the phone no luck. Can’t get response by email. It will not accept. Rick Pinner

Useless website. Hard to find how to get an actual appointment

Five stars

This is ridicules I’ve been trying to make an appointment & I can’t find where to go to get an appointment I keep getting sent to all these different websites & I don’t see where to make my appointment. Y'all need to do better instead of just wanting everything done online or by mail.

There was an security officer whom was very rude for no apparent reason. I walked inside the door from the parking area and looked down at my phone to find my number, no more than 20 seconds had past when a security officer asked if I had an appointment, I said no then he asked if I had a number and I said yes he said you need to move, go sit in the chairs or go outside. It was said in an aggravated tone. I said ok and was trying not to lose my place on my phone then preparing to go outside, as I started to head out he said to me again, go sit down or please go outside. Ad I walked past him I said no problem, and I said saying please is so much more pleasant, he followed me outside and asked if I was waiting to move until he said please, I said no but it was received so much better when he tried being polite. He turned and went back inside visibly angry. He had long dreds and appeared to be mid 40s.

Beth was very pleasant and efficient. I have a lot of experience to support that opinion. Keep up the good work.

Gentlemen at the welcome desk today was informative and kind to all who came in before and after me. Only thing I didn’t like was the wait time.