New Hampshire

I had an appointment today at 8.40am and I was sitting there past half hour of my appointment. The lady behind the counter 4 was very rude. Very poor customer service. I went and asked her the first time about my appointment and she told me that your number is next. She was not doing anything and sitting behind the counter. I went back to my chair and saw few more walk ins went to other counters. Meanwhile she was just sitting there so I went again and said I had appointment at 8.40 and its past 25 mins, so she replied to me saying that doesn't mean you can get in at that time. I calmly told her that I have to go to the office that's why I made the appointment and I see your other counters are taking walk ins who came after me. Then she got very frustrated at me and took me on her counter and processed my license renewal very unhappily. I am very disappointed at the customer service I received today. I hope these people realize that they are wasting someone's time. They are in that position because we pay our taxes and fees.

No one answers the phone. Why bother!

web sight for dmv doesn't work. no one answers the phone. sad

I didn’t make an appointment because the first available was 7 days away. I had to wait 2 hours and 34 minutes for a name change on my license, something that took 5 minutes when my number was called. They may have been seriously understaffed. Make an appointment if you can. If you can’t wait, bring a book or work to keep you occupied.

The covid procedures seemed good - people were following the mask rules and generally spread out. Parking is fine, easy enough to get there. I did not have any problems competing the license transfer.

Scheduling on the website was kind of a pain in the ass. The initial scheduling was fine, but when I needed to reschedule, the website just spun a loading indicator indefinitely, and then I had to call on the phone which had a 26 person wait list. So make sure you are super certain you won't have to reschedule.