Texas DMV/DPS Locations & Reviews

We scheduled an appointment for a driver's license renewal at this location because we live in Hunt County and there is over a month waiting period to get an appointment here locally. We had previously tried to renew at the Sulphur Springs DMV - where the staff was less than helpful and informed me that without a certified copy of my birth certificate on hand there was nothing they could do. (it was explained to me today that had they taken the time to even TRY to look me up before sending me away - they would have seen that I have my passport on file which negates the need for a certified birth certificate) To put it nicely... I approached my appointment in Emory today with very low expectations and mentally preparing myself to leave unhappy. I was pleasantly surprised when upon my arrival I was immediately approached by a staff member who asked if I needed any help checking in on the lobby computer. The computer doesn't allow you to check in more than 30 mins ahead of your scheduled appointment so I appreciatively told him no I didn't need any help I just needed to wait another 15 minutes and try again. To my surprise, he offered for me to follow him back to his office and he could check me in himself and see if he could assist with my renewal. He was the definition of everything an associate providing CUSTOMER SERVICE is supposed to be but never is. He couldn't have been any friendlier or more helpful. I spent about 20 minutes with him while he walked me through the paperwork and updated my photo (and to my absolute surprise) successfully completed my renewal. I never leave google reviews but when someone goes out of their way and stands out as being excellent at their job, I think a little bit of grateful recognition is the least I can do in return. So Emory DMV- whatever you're paying Bryan - it isn't enough. Thank you for making today such a pleasant experience Bryan!!!

I called the number listed (1.254.532.9786) four (4) times on Friday 3 October 2024. Each time the phone rang numerous times until I was automatically disconnected! Consequently I rate this service (0) stars! I doubt anyone will read or react to this comment.

I was given a well deserved ticket this morning the officer was so nice and even asked did we have any questions So Polite officer Pryor 💯

In order to change my name on my bank account and other important locations, I needed to get my driver's license updated ASAP.. the appointment times started in November. I went to the office and Nikki heled me to get this taken care of the next day! She was so compassionate and professional, two things hard to find. She went out of her way to help me and I really appreciate her.

I had a very pleasant experience. The gentleman that helped me was knowledgeable, friendly and very easy to work and talk to.