Illinois

While the office was very busy, lines moved quickly. I was able to renew my licence, with eye test in about 20 minutes. I was then picked up my plate sticker in 10 minutes. All of your staff were friendly and professional.

I visited the Des Plaines DMV office and found it to be extremely organized, professional, and friendly. The staff was accommodating and efficient. As a result, I was able to move in and out quickly. Very pleasant experience.

The license renewal of eye test, written test and road test all went smoothly. The process was smooth and well organized. The personnel were alert and helpful.

hours ago
New
Cannot even describe what a Kafkaesque nightmare this place is. The stress and down right mean treatment they smugly inflicted on me was truly unreal . It was MY fault they lost the check I gave them, it was MY fault the check was later found and held up in Springfield because the issue involved a transfer of ownership with an out of state death. It was MY fault my mother had the nerve to pass away in a different state thus inconveniencing the state of Illinois DMV employees with paperwork they didn’t like, or were not accustomed to handling, so the check for 316.00 they received on October 6th sat till December 30th. No action was taken for just under four months on me getting my title or plates. I was scolded like a child for being upset by this. Trust me you do not want to speak with Gail. The nurse Ratchett of this facility. Each issue with this facility has required two trips to them and two trips to my bank. The last forced revisit I asked specifically not to speak with Gail, I was even promised I will not have to see Gail, guess who I end up being once again stuck begging to for resolution?? Gail. You would think they got a bonus for each tax payer they insult and rattle to the point of tears, then mock you for crying. Beyond just bad bureaucracy, truly demeaning treatment. I fear by posting this my title is already being shredded and plates will again “get lost in the mail”. I would drive to Springfield directly before I would subject myself to ever going to this facility. I do not trust them at all. I am certain there will be no outreach, apology or even the slightest “let’s look into this” by posting this account. They get 5 stars for condescension and blame shifting.

I have used this DMV location for a number of license, title and registration issues. In each case, the personnel have been friendly, professional and skilled. I have been both pleased and impressed.