Illinois

The license renewal of eye test, written test and road test all went smoothly. The process was smooth and well organized. The personnel were alert and helpful.

hours ago
New
Cannot even describe what a Kafkaesque nightmare this place is. The stress and down right mean treatment they smugly inflicted on me was truly unreal . It was MY fault they lost the check I gave them, it was MY fault the check was later found and held up in Springfield because the issue involved a transfer of ownership with an out of state death. It was MY fault my mother had the nerve to pass away in a different state thus inconveniencing the state of Illinois DMV employees with paperwork they didn’t like, or were not accustomed to handling, so the check for 316.00 they received on October 6th sat till December 30th. No action was taken for just under four months on me getting my title or plates. I was scolded like a child for being upset by this. Trust me you do not want to speak with Gail. The nurse Ratchett of this facility. Each issue with this facility has required two trips to them and two trips to my bank. The last forced revisit I asked specifically not to speak with Gail, I was even promised I will not have to see Gail, guess who I end up being once again stuck begging to for resolution?? Gail. You would think they got a bonus for each tax payer they insult and rattle to the point of tears, then mock you for crying. Beyond just bad bureaucracy, truly demeaning treatment. I fear by posting this my title is already being shredded and plates will again “get lost in the mail”. I would drive to Springfield directly before I would subject myself to ever going to this facility. I do not trust them at all. I am certain there will be no outreach, apology or even the slightest “let’s look into this” by posting this account. They get 5 stars for condescension and blame shifting.

I have used this DMV location for a number of license, title and registration issues. In each case, the personnel have been friendly, professional and skilled. I have been both pleased and impressed.

Members of my family had a terrible experience at the Elgin location. The supposed supervisor was very rude and not at all helpful. She didn’t do what was requested which prompted me to have to go to another DMV to correct her mistakes. She made remarks that were uncalled for and unacceptable.

Had a terrible experience at the Elgin DMV. Supposed supervisor was rude and had a major case of abusive power. She also didn’t do her job right prompting the Secretary of States office to cancel my State ID, and having to go to a different DVM to start the process all over again which is what this supervisor was supposed to have done. She was a very rude person and shouldn’t be working with people.