Minnesota
The Minnesota Department of Public Safety (DPS), Driver and Vehicle Services (DVS) oversees the functions of:
- Minnesota Driver's licenses
- Minnesota ID Cards
- Minnesota License Plates
- Minnesota Permits
- Minnesota Titles
- Minnesota Vehicle Registrations
Recent DVS Reviews
I made 3 visits to this DMV to get my Real Id. The process was made complicated as I am a British citizen with an "old style" Resident Alien card that is issued for my lifetime. My initial visit went well and was told to return once my card was entered into the system.
My second visit was a nightmare. Elaine told me my documents were wrong and not valid and I needed to sort this out myself. To say she was rude is an understatement. When I tried to explain she "shushed" me with her finger to her lips. She also did the same to my husband. She consulted with another employee, Brian I believe, who was no help but I believe attempted to be civil.
We decided to consult a lawyer but before we did this I received a letter from USCIS that my documents were approved and I could return to the DMV.
This i did with no further issues and I am now awaiting my new license.
I feel very strongly that I was treated very badly by Elaine. She had no idea how to deal with the general public, which I believe is a main part of her job. I hesitate to think how many other people she has mistreated as she stands behind her desk. If she is still employed she needs many classes to bring her up to spec with her work and treatment of people.
My second visit was a nightmare. Elaine told me my documents were wrong and not valid and I needed to sort this out myself. To say she was rude is an understatement. When I tried to explain she "shushed" me with her finger to her lips. She also did the same to my husband. She consulted with another employee, Brian I believe, who was no help but I believe attempted to be civil.
We decided to consult a lawyer but before we did this I received a letter from USCIS that my documents were approved and I could return to the DMV.
This i did with no further issues and I am now awaiting my new license.
I feel very strongly that I was treated very badly by Elaine. She had no idea how to deal with the general public, which I believe is a main part of her job. I hesitate to think how many other people she has mistreated as she stands behind her desk. If she is still employed she needs many classes to bring her up to spec with her work and treatment of people.
The staff at this location are fantastic and professional. Everytime I go into this location I am always treated with kindness and not as seen as another quick number, like other DMVs that I have been to..
Judi was very quick and helpful
VERY FRUSTRATING - My second trip and still don't have a license. They said they needed all marriage and divorce documents and birth certificate for my whole existence. I showed them a ND real ID and a US passport but they still said they need info about a marriage and a divorce from over 30 years ago. Even the Social Security office didn't need that. They said they couldn't issue me a real ID even though my ND one was a real ID. I guess they don't trust ND or the US Government for their paperwork. I try to abide by the law but they make you jump through hoops. My friend said I should have told them I was an illegal alien, that they give those people licenses with no paperwork. Maybe I should move back to Fargo.
This going on line to make an appointment with southdale or trying to call them is a joke,it is probably walz at his best
Related Articles
New Initiative Allows All Minnesotans to Schedule Driver's License Tests
ST. PAUL, September 14, 2023 - The Minnesota Department of Public Safety (DPS) has announced that Minnesotans can now schedule appointments for written tests to obtain a driver's license or identification card under the new "Driver's License for All" initiative. This move is part of the state's...
Parents and Teens Frustrated with the Absence of Appointments for Drivers Examinations In Minnesota
Minnesota law requires teens at least 15 years old and under 18 to complete a written and behind-the-wheel skills validation exam upon turning 16, subject to exceptions. The Minnesota Driver's Manual states that driving exams typically take place on the third Wednesday of each month if you can...