North Carolina
The North Carolina Division of Motor Vehicles (DMV) oversees the functions of:
- North Carolina Driver's licenses
- North Carolina ID Cards
- North Carolina Permits
- North Carolina License Plates
- North Carolina Titles
- North Carolina Vehicle Registrations
Learn How to Make an appointment with the North Carolina DMV.
Recent DMV Reviews
During my visit, I interacted with two different staff members at two separate counters, and both were rude and unprofessional throughout the entire process. One employee spoke to me in a dismissive, short tone and seemed impatient when I asked a question. The other cut me off and would not explain the process clearly. They were making fun of me throughout the process.
Based on their tone and demeanor, and how differently I felt I was treated compared to other customers, I also felt I was being treated unfairly because of my race.
This is a state government office serving the public, and this kind of treatment is unacceptable. I hope this feedback is taken seriously and leads to better training and accountability for staff.
Based on their tone and demeanor, and how differently I felt I was treated compared to other customers, I also felt I was being treated unfairly because of my race.
This is a state government office serving the public, and this kind of treatment is unacceptable. I hope this feedback is taken seriously and leads to better training and accountability for staff.
I did not have to wait which was unusual plus the processing officer had a very customer service personality that made my appointment very comfortable.
Had an appointment to renew my license today and had the best experience I’ve had in my 49 years of driving. Lest than a 5 minute wait time after checking in a service was about 6 minutes, test ,photo, identification and all. Rep. Was very pleasant and kind. Great job DMV!
one star only because i can't go lower. office is grossly understaffed and poorly managed. on 6/5/26 there were so people waiting they were spilling out into the hallway
very poorly managed office. not enough staff for typical crowds.
Related Articles
NC DMV changes walk-in & appointment schedule as of May 1
N.C. Division of Motor Vehicles (DMV) is changing its appointment scheduling, office hours, and technology to increase walk-in availability at its 115 driver license offices across the state. Starting May 1, appointments for DMV services can only be booked in the mornings through the 11 a.m. hour...
Walk-Ins are still Accepted at a Charlotte DMV.
Walk-ins are welcome at all Charlotte DMV locations, but customers are encouraged to schedule an appointment ahead of time. Scheduled appointments have priority over walk-ins. Wait lines can be long, and walk-ins can be turned away if the DMV has too many scheduled appointments. Long waits at the...