Connecticut

Putnam, CT. DMV requires an online appt. but when you jump to sing up and register and then try to make an appointment it just freezes up where you have to add your home address so it can find an office near you. Wouldn't expect more for this State. One disgruntled customer.

Retrain your staff, please. They are rude, awful, abrasive, nauseating, inconsiderate, unprofessional, and just plain nasty. They need customer service training ASAP. They would not be able to work for the private sector. Arrogant to a fault. They make you feel they are doing YOU a favor. She even told me I was taking too long. She was only supposed to spend 15 minutes with me. Are you for real? Never again. If you like being humiliated, this is the place for you. Disgusting.

My appointment today 3/6/24 was at 1:15 I was there to renew my drivers license and wanted to get a real Id. I was born and raised in the USA, have lived at the same CT address for over 30 years, and had a valid CT Drivers License. After waiting an hour until 2:15, I was finally directed to IVEL.Z at station #5 (I asked for her name as they do not wear name tags ) I had my CT drivers license, 2 pieces of mail addressed to me, and my US passport. Ivel Z told me this was not sufficient, she was unhelpful , dismissive and rude, she handed me a sheet concerning requisites. When I asked her to wait while I went to my car to get the registration she actually waved me off, cancelled my appointment and told me she was done with me. After waiting an hour for my appointment she could not wait 5 minutes while I went to my car. Terrible customer service, unhelpful, unsympathetic, rude and dismissive. I would give IVEL Z 0 stars if possible.
I will say the manager made it right. I was sent to another teller #3, who though friendly with Ivel and as unhelpful as possible did finally manage to get my Real ID after 2 hours at the Norwalk DMV.

There are other DMVs that are quicker and easier to book an appointment. Try Waterbury for a much better experience.

Customer service was very good, staffs were very nice and professional. My overall experience was very positive. I would recommend this DMV to anyone interested.