Missouri

The BEST DMV I have found!!! I have been coming here for over 6 years! I used to go to the one in Olivette but depending on the day depended on the service you got! The gals who work at this DMV are professional, knowledgeable and nice!! They even have a sense of humor!! I will never go anywhere else!!

My normal DMV is located in Overland. They are friendly, professional, and have great customer service!! I can't say the same for the DMV in Clayton!! I WAS ACTUALLY WARNED ABOUT THE WOMAN AT THE FRONT DESK beforehand!! I had initially went to Overland to have my license renewed. After that I thought it would be a good idea to find out what it is going to cost me to get my tags renewed since they had lapsed. Since the Clayton office was so close, and I only had a question, I figured it would be all good! Man was I wrong!!!
I walked in, and the lady at the front desk motioned me forward. I explained to her that I just wanted a cost on renewing my tags since they lapsed. She immediately started telling me that I need an inspection.... she didn't even know what year car I was driving, and to just assume was insulting. I told her that I knew I needed to do that, I was just wanting to inquire of the cost for the tags. She then told me that they would have to look all that up. I let her know I understood that and that is why I am there. She then told me that I did not want to wait for that and just to come back when I was ready. I then explained to her that I cannot get ready until I know the cost! She then excused me and started again with the whole waiting time to find out. I let her know at that point I was warned about her, and she is the WORST thing the DMV could do having her the first point of contact! I will NEVER go back to that location again!!! She needs to be sent to Overland and taught customer service!!

I was in the Glenstone office and Elsie was very helpful.

If I could give less than one star I would. I renewed my plates, online for 2yrs, 6/3/24 - fully paid. Called the State on 6/25 to ask if there was a problem, they indicated, I selected the Afton MO office, which I did having previous good experience with them, I wanted to give them the credit; State said it was in Afton's hands. When I called Afton on 6/25, they told me I would have to wait 30 days (plates expire 6/30) to expect them to mail my stickers 3 miles away. When I asked if that was a policy, the clerk did not know why and referred me to Mgr who will not answer the phone. They have taken my payment 22 days ago and not acted upon the Online renewal. Is this some attempt to extract more fees for that office? I would like to know where my stickers are, and if I get a ticket, I will be suing that office. As it is now, I am reporting them to the State DOR for improper handling of License renewals.

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