Missouri
The Missouri Department of Revenue (DOR)oversees the functions of:
- Missouri Driver's licenses
- Missouri ID Cards
- Missouri Permits
- Missouri License Plates
- Missouri Titles
- Missouri Vehicle Registrations
Recent DOR Reviews
Incredibly rude and inefficient. We went to their office last year when we purchased a new car. The first mistake they made was listing the cash down as a trade in. That cost us a 2 month delay and extra money. Now a year later when we went to renew the plates we discovered that they listed the car as an electric vehicle. We had to get new plates and a corrected title. Which WE had to pay for - because - wait for it - WE didn't catch THEIR mistake. Also, because of their ineptitude the plates never were "attached" to the car, so potentially we could have been ticketed or taken in for improper registration. We didn't yell, we didn't accuse, we only asked why we had to pay for the error and was extremely rudely shown the verbiage pasted on a counter that we signed stating everything was correct. No apology, no let me explain. Only rudeness. Over THEIR mistake. Will GLADLY be driving to Branson for knowledgeable and courteous help. Negative rating.
Horrible
You would think with all the negative reviews that they would improve the service? My understanding is Licensing Offices are a private business contracted by the State? Well, the State needs to go out for bid and find a contractor that actually cares to do a good job! Just had the most painful experience at this Office. The clerk had to be argued with until she understood I had all the correct documents and luckily I was listening otherwise I would have never heard she was not issuing a Real ID! All I can is, have your documents and listen to what the clerk says to make sure you get what you need
None of the online information about this office is correct. The appointment link does not work. The phone says no messages can be accepted. The email goes unanswered. They must at least make a correct listing about appointments. Frankly, a license office requires every single paper and fact and all are checked carefully, but their own information is missing, incorrect, or confusing.
It's impossible to use this license office. They have information that appointments can be made, but they are not available and links don't work. They have a phone number but the mailbox is full and no messages can be left. They have an email but it is not answered!!! When I went to the office, the clerk could not explain why some customers had actually made and kept appointments but I and others could not. THIS OFFICE SHOULD UPDATE THE ONLINE INFORMAQTION TO SHOW NO APPOINTMENTS, NO PHONE CALLS, NO EMAIL! It's ridiculous to imply those things are available when they are not.