Tennessee
The Tennessee Department of Safety (DOS), Driver Services oversees the functions of:
- Tennessee Driver's licenses
- Tennessee ID Cards
- Tennessee Permits
The Tennessee Department of Revenue (DOR), County Clerk offices oversee the function of:
- Tennessee License Plates
- Tennessee Titles
- Tennessee Vehicle Registrations
Recent DOS Reviews
Five hour wait. Many people I spoke with had been waiting 7.5 hrs. No verbal or signage instruction to use cell phone to obtain a ticket number while in line. One person processing entire line for that with sarcastic responses to general questions. No updates or apologies for wait time. Website was woefully inaccurate with wait time estimate. Those who had on-line e-tickets could not check in on-line as site would give error message for that. No kiosk to do so. Awful customer service. The person ultimately processing my appointment was great at station #2. This location needs serious management and half a heart.
My appointment was on 04-10-2025 @ 9:15AM. I was terrified within thinking about some of the reviews I read on neighborhood reviews. I had to get my mind ready to deal with the rudeness of the staff. I was so completely wrong!!! The 1st staff member my husband and I encountered was Shallon Johnson. Shallon was a breath of fresh air. Shallon's professionalism and kindness blew us away. If I could nominate your employee of the month, it would definitely be Shallon Johnson. We can't thank her enough for her true professionalism and her LOVE for her job!!! Our complete process for our real ID was completed at 9:30AM just for having an appointment with our requested documents. Thanks so much Shallon Johnson!!!!!
Do Not go here!!!! They don't honor appointment times.
This is NOT the place to go to...I had an appointment for REAL ID at 1 pm and at check in I was told it will be a wait for 2 hours, I had to leave after waiting for 30 mins, because I work and had taken total 2 hours off and could not get my appointment time honored.
Do not answer phones