Hawaii

As a business owner who imports and sells trailers, my repeated experiences with the Kona DMV have been extremely frustrating. Every time I go to apply for new plates, the requirements seem to change without notice, and the staff is consistently unhelpful and unwilling to assist.

On one occasion, an employee told me in a very unprofessional tone: "Next time, make sure you know what you're coming for, because you took a number for plate renewal, not for new plates." Instead of offering guidance, it felt like they were just looking for a reason to turn me away.

Another time, I brought all the paperwork they had asked for previously, only to be told I needed an additional document that isn’t even listed in their official requirements. This lack of consistency only delays the process and wastes time and money.

Unfortunately, this is not an isolated incident, but rather a recurring pattern of poor service and disorganization. I sincerely hope they improve their customer service and offer clearer, more respectful assistance to people like me who are working hard and following the rules.


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Como comerciante que se dedica a la importación y venta de trailas, mi experiencia constante con el Departamento de Motores en Kona ha sido sumamente frustrante. Cada vez que acudo a tramitar placas nuevas, los requisitos parecen cambiar sin previo aviso, y el personal atiende con muy poca disposición de ayudar.

En una ocasión, una de las empleadas me dijo con tono poco profesional: "Para la próxima vez revisa bien para qué vienes, porque sacaste ficha para renovar placas y no para placas nuevas." En lugar de ayudar, pareciera que están buscando excusas para no atenderte.

En otra visita, llevé toda la documentación que me habían solicitado previamente, pero nuevamente me pidieron un documento adicional que ni siquiera figura en su lista oficial de requisitos. Esta falta de consistencia solo retrasa los procesos y genera pérdida de tiempo y dinero.

Lamentablemente, no se trata de un caso aislado sino de un patrón de atención deficiente y desorganización. Espero que mejoren su servicio y brinden una atención más clara y respetuosa a los contribuyentes que, como yo, trabajamos honestamente y cumplimos con todos los procesos legales.

Very good early morning service. People knowledgeable and efficient. Couldn’t have been better. Five stars plus for this city employees

The easiest trip to the DMV I’ve ever had! I made an appointment and filled out the application form before arriving. I only waited for about 10 minutes before being called. The employee who helped me, Nicole, was friendly with excellent customer service skills. The office was clean and had plenty of seating. I was out of there in 30 minutes or less.

Friendly helpful people! Best DMV I’ve ever been to?

You cannot get a license. Every excuse under the sun.