I recently applied for my enhanced drivers license at the Jackson Crossing DMV. A wonderful lady named Kristi was extremely helpful and even was able to get my Veteran status updated. She was very pleasant and kind and she is indeed one of the best!

I was unable to complete my title transfer with AAA so the clerk there made an appointment at the DMV for me. I arrived and waited like everyone else. There was no time advantage for the appointment. When it was my turn the clerk at the DMV immediately admonished me for not making an out of state title transfer appt instead of an in state title transfer appt. I explained that the appt was made for me. The clerk was curt and not pleasant about doing the transfer. The clerk seemed annoyed with me from the beginning though I had all of my documentation in order. In the end when I received the title and my name is misspelled. I believe based on my internet research I was also severely overcharged for my tag. Upon further research it seems I now have another job to prove I was overcharged and that I will have to pay a fee to have my title corrected. I am for the privatization of institutions like this since there is no financial recourse to make government institutions accountable for their mistakes, unacceptable behavior and poor service. I'd like my money back please.

On Monday June 23 2025 I drove to the D.M.V. so I could try and get my Beta motorcycle registered as duel registration . This is a very long process . I was very fortunate that I was called into KRISTI'S window . KRISTI worked very hared for me . KRISTI along with her work ethic and drive to please the costumer WAS ABLE TO DO THIS FOR ME . She should be the NEW FACE OF THE D.M.V. My name is John Stark and this is my story . THANK YOU KRISTI.

Where to begin? Getting my license renewed took FOUR visits, after receiving 'renew by mail' documents. I filled out, included a money order and returned all the requested info, and never heard anything back. I go to the web portal, create a profile to renew online, only for the website to scream 'you are not eligible to renew online or by mail. This is AFTER I was sent 'renew by mail' packet.
I go in person, was officiously told YOU NEED A BIRTH CERTIFICATE, and YOU NEED AN APPOINTMENT.
So after finding a birth certificate, making another appointment, and showing up, I attempted to renew my license. I was asked to read off a non-standard 'eye chart' taped to the wall and was told that they could not renew my license, because I now apparently needed some sort of document endorsed by an eye MD.
So once again , I get my retinologist to fill out the form, and make yet another appointment. Finally, on this attempt, the DMV gods granted my request for a renewed license. IF I could rate negative stars I would.

Needed a real ID same day. Waited 3 1/2 hours and was given an ‘interim’ ID good for 15 days, based on some ‘random’ selection thing. I get that you have some kind of quality control thing going on, but if you’re going to do this - at least tell me before I wait 3.5 HOURS. Supervisor on site said basically- too bad…

i CAME IN TO GET A REPLACEMENT HANDICAP PLACARD. I was told to call 2684221

when I got home to call I was told I have to come to the Derby office. so enlighten the person to provide those needing a new handicap sign with the placard #.. now another trip to Derby.

Appointments and walk ins accepted.
Staff is amazingly up beat and helpful. Especially considering they are dealing with people that are often unprepared or ignorant of the system like me.

It should be open on Friday

⭐️⭐️⭐️⭐️⭐️ THIS DMV EMPLOYEE DESERVES A PARADE (AND MAYBE A NATIONAL HOLIDAY) ⭐️⭐️⭐️⭐️⭐️

Let me just say: I walked into the DMV expecting the usual — long lines, dead-eyed stares, and soul-draining bureaucracy. But then I met Rachel, and everything changed.

This isn’t your average government employee. No. This is a clerical unicorn. A rare, majestic force of competence in a world of confusion. In a single visit — a SINGLE VISIT — she managed to renew my license, update my address, and (brace yourselves) accurately answer questions about my vehicle registration that multiple employees at other DMVs had botched completely.

That’s right. Other employees had me running in circles like a confused raccoon in a trash can. But Rachel? She listened. She understood. She explained everything clearly — like some kind of DMV whisperer who actually cares that your time is valuable. I nearly wept.

Every moment of the interaction was handled with professionalism, patience, and a surprising dash of genuine warmth. She turned what should have been a tedious errand into an uplifting experience. I left the DMV smiling. I repeat: smiling.

If I could nominate Rachel for sainthood or a Nobel Prize in Efficiency, I would. DMV — if you’re listening — this person is a national treasure. Protect her at all cost.

Waited 5 hours then a lady comes out and says if you are not called for driving test at 4 you need to come back tomorrow. We were 2 numbers from being called.
They don’t give you a number for the next day either it’s first come first served. So incredibly frustrating very inconsiderate of people time If they think they can’t take you then why give you a number and make you wait. People in the back just sitting there.