I made an appointment in advance to get my Real ID and showed up early today, which I believe was key to the great experience I had. I found the process very efficient and straight forward. My questions were answered by both the DMV personnel and those like me waiting my turn to be helped. Now I know DMV sometimes gets a bad reputation that most people make fun of based on propagated and exaggerated stories, but that was not this DMV office. The employees that work there were very professional, polite, and helpful. Thank you for running an organized, efficient, and friendly DMV office!!

Bee was wonderful! Very knowledgeable and so patient. We were very impressed with her professionalism

They were great, efficient and very personable!

Most pathetic DMV. Couldn’t process my request and rebooked me to another day. I turn up for the follow up and find out they never even booked the appointment!!! Full of Lazy people who got a job here cause they couldn’t find one anywhere else….go to Henderson or flamingo if you can, more educated staff who actually know their stuff

Nice workers, fast, and efficient!

Went to the DMV after buying a pull trailer, then twice for enhanced drivers license the past month. Each of the 3 times, it was busy, line to the door. Every single one of the employees was helpful to the person they were helping. I never witnessed anything but helpfulness, patience and kindness. These employees need to be made aware, we all noticed how awesome they were, as we chatted softly and waited in line. Bravo to all of you!! And you were all awesome to me! Thank you!

This was by far the best DMV experience of my entire life. These agents have heart. Especially Alexia. She went above and beyond to insure that i was taken care of completely the same day. I walked out with my REAL ID and had license fully reinstated. I was astounded. Thank you for the excellent experience you provided.

Tried to get information about getting a Texas ID. Menu system was not helpful at all. Waste of taxpayer money

9/30/25 ILLINOIS DMV/ELSTON AVE.. The nicest employees ever. From the minute I walked in the door Carmen helped direct me with 2 weird TITLE & STICKER problems. Then another lady suggested I go into another section for faster service, so I did get up & got in another line, but Carmen walked by and said to go back where I was and she came back to handle my problems herself. All the employees were POLITE & VERY KNOWLEDGEABLE. Their facility was VERY CLEAN too! ( As it should be CLEAN & KEPT CLEAN )

Driving testers are dishonest, and apparently trained to fail young drivers for breaking arbitrary rules not based on Texas law. My grandson was recently failed on his driving test for 'failing to stop for 3 whole seconds at a stop sign' now can anyone tell me what statute on the Texas books requires 3 whole seconds at a stop sign? He was not told about this 'rule' before the test began. When he told the tester he had made a complete stop, which he learned in driver's ed and is the actual law in Texas, he was told "that's okay - you can take it again. I can tell you're a good driver, you just didn't stop for 3 seconds so you fail" and ended his test early with a fail. Why are testers allowed to make up arbitrary lengths of time and not inform the drivers taking the test ahead of time? What if the next tester he gets decides he fails for not stopping for 5 whole seconds? Who is supervising these people? What type of person takes joy in bending the rules away from fairness in order to create more unnecessary, unfair failure for children? Be better.