I have absolutely always appreciated this location. It runs large volumes of patrons through quite efficiently and up until yesterday, January 22, 2026, every person ever encountered over many, many years, has been polite, respectful, knowledgeable, helpful and efficient. But yesterday, I got the beast. At 1:40PM, I, as patron A132 was sent to window 9. When she sat down in front of me, she was huffing and puffing, obviously agitated about something. And the nerve of me to even express my need was just another tipping point. My sole purpose in coming was to find out "how the title on my vehicle read". I needed to know if there was one or two names on it. That was it. I was getting hammered with "do you own it?" "Who is so-so?" "We don't give titles". I had a copy of my registration and asked if seeing that would help determine how the title read. She was RUDE. SHORT. NOT INTERESTED. ANNOYED. I did already request a copy from the finance company but it would take 19 days. I mentioned that she was rude and she immediately "tsked" me. I noticed she had a urine sample sitting on top of her lunch on her desk. I clapped back, "Oh, and good luck with that piss test today". I bet if the plexi- glass wasn't there, "her fists be flying!". The location is great. But Window 9 at 1:40PM on January 22, 2026, needs an attitude adjustment. I hope someone sees this and addresses the liability they have there. 99% of their employees are ASSETS indeed! This one?? I'd cut a few letters off.

WORST CUSTOMER SERVICE EVER! The lady up front greeting and checking people needs to get some coffee or d*ck. All in line agreed she is the RUDEST 'customer service' representative ever! Rude and snappy. WORLD'S WORST CUSTOMER SERVICE!

So friendly!!!! They were so helpful and kind. The examiner put my son at ease before he tested.

John provided excellent service on January 20, addressing my needs and informing me about what I would require for a future trip. His customer service was outstanding, and he is from Ohio!

Virtual Assistant is HORRIBLE! How can you talk to a live person about getting a new TDL after my suspension is over on 1/30/2026? My old TDL expired last year.

Arrived at 9am to renew my license and there was not one parking spot to be had anywhere. It took me longer to find a place to park than it did to renew my license.

Horrible wait time… 3 hours and still waiting for a simple license renewal… unable to renew on line... sarcastic staff

I don't like the appointments system I was having issues logging into the website and had to renew my license went to the dmv with no luck you had to have an appointment which is very annoying a whole couple of months after then I was able to get through on thr verge of my license about to expire make it make sense.

Not the worst experience ever but has steadily gone downhill over the years. The agents are so miserable. So slow.

Needed to renew my drivers license and Real ID. Couldn’t upload information in the Web. There were a long line but it toke jus 1 1/2 hours to do all processing.