I went to Snydersvill, PA this morning. Only doing Photos. I need REAL ID. came home. Tried helpline phone, . "All operators are busy. Too many to answer my call. Call back later". Are you kidding me. No help

i went to this office today 4/17/25 3.22pm, ticket number J775 and was very disappointed with the service I got. I went there just for a correction in the spelling of my first name. Not a name change. not a surname change, just a correction, before I even started, she is telling her collage about a green card I had decades ago!!!!!! The woman that dealt with me was ok, but her college 'hiding' behind her computer was very disrespectful and unhelpful. she sat behind her desk and computer telling her college no, no we can't accept this I can't accept that. Certain people get a position and think its power! It's not! she did not even listen to what I had to say, she sent her college back and forth whist she sat on her ass behind her computer not very helpful at all. She needed to get off her butt and come tell me why I could not correct my name with my birth certificate and ss card!!!!!! as I was informed by the ss office that is what I needed to do. If you have a public job, then you must learn how to deal with people.
I had a great experience this morning with the Ladies at the passport office, only to come to 1101 E 1st street and to deal, with this negative person.
I never want to use this office again and if I do, I certainly do not want her to serve me!!! people like her give certain people a bad name.
You know who you are.

i went to this office today to get my address change and my first name spelling corrected. I must say I was very disappointed to say the least, with the service I got. The person who dealt with my issue was ok but the lady behind the counter, hiding behind her computer was not very professional or helpful at all.
She did not even come to explain to me why I could not correct my name spelling. (It was not even a total name change it was just an incorrect spelling with my first name) which the ss office told me I can change it with my ss card. She was just telling her college behind her desk, no, no, she can't do this! and can't do that! Not even waiting for me to explain the situation.
I felt bad for her college because she was trying. That's why when certain people get into a position, they think its power and they don't know how to speak or deal with people in the public. I was pissed because I was told by ss, that I could correct my name with my ss card and birth certificate! no mention of an original neutralization certificate being the only option.
i just came from the county clerk's office and the contrast to how these lovely ladies dealt with me over there, compare to 1101 E. 1st street with was astounding. I will never go back there (1101 E 1st street) for anything again!!! I will rather travel further out and know that when I go for a service I'm going to be treated with respect and instead of getting up off their butt and come explain to the customer and not hiding behind a desk and computer and giving orders to her collage, come and explain to the customer's face why? People like this give a bad name to everyone. The Beautiful Ladies at the Seminal County Clerks office need to teach this woman some manners.

Ridiculous! I have gone 3 times to try to renew my license because I'm over 70 and they said I can't do it online. Everytime I go they say they aren't taking anymore walking but they don't have appointments! I got there today at 9am and they told me for the 3rd time they aren't taking anymore walk ins! They close at 5pm and have 4 processors on duty. We only have 1 vehicle and I have to keep driving my husband into work to get this done. It's so inconvenient it's not funny!

Yes !

Five hour wait. Many people I spoke with had been waiting 7.5 hrs. No verbal or signage instruction to use cell phone to obtain a ticket number while in line. One person processing entire line for that with sarcastic responses to general questions. No updates or apologies for wait time. Website was woefully inaccurate with wait time estimate. Those who had on-line e-tickets could not check in on-line as site would give error message for that. No kiosk to do so. Awful customer service. The person ultimately processing my appointment was great at station #2. This location needs serious management and half a heart.

Move to another state. Website said 37 minute wait so I went. Almost 3 hours to get a ticket. Now 90 tickets ahead of me 3 hours more. How hard can it be to run like a business, add a night shift, weekends or use more third party vendors.
No water fill stations.
Insanity, where is DOGE when you need it.

Go to any other MVD Office than this one, not only do the employees not know the actual requirements for the work they are doing, but they also have a rude and lazy attitude and frankly don't seem to care about you or your needs, even when you bring in all the required documents, they come up with some insane reason to not complete the task at hand causing you to have to come back time and time again, they seem to be lacking in both customer service, but more importantly in actual knowledge of the work they need to perform according to their own State requirements/documentation they give you, not to mention the information supplied on the official MVD website. We wasted hours with the BS spewed by one employee and the supervisor who just wanted to make stuff up to back her ignorant employee. They need to be shut down or seriously retrained.

The people working at the Redlands office are great. Personable, professional & patient.
The parking at this office however is a nightmare. Not sure how no one has been injured running across 4 lanes of traffic from the shopping center where you are forced to park because there is not adequate parking at the DMV office.

This rating is for employee Nikki. She went way above and beyond in helping us. She was so nice to both me and my wife.