I went to the Pompano Citi Center Flhsmv office on 8/6/2025 and had a great experience. Orlando was the initial check in person and couldn’t have been nicer and more helpful. Every employee was helpful and pleasant especially when I treated them with respect. Overall it was an easy, amazingly quick, successful appt. They were even helpful to those without appts, unlike those in the Delray Beach FLHSMV office.

I went to the Watertown office a few weeks ago to transfer ownership without an appointment. Both lines at the checkin counter were long. However, Officer Cobb took the time to poll everyone in line to make sure they were in right line and/or could go to another desk to get other instructions, which I did. I was surprised how quickly my request was processed. Good customer service. David K

As a business owner who imports and sells trailers, my repeated experiences with the Kona DMV have been extremely frustrating. Every time I go to apply for new plates, the requirements seem to change without notice, and the staff is consistently unhelpful and unwilling to assist.

On one occasion, an employee told me in a very unprofessional tone: "Next time, make sure you know what you're coming for, because you took a number for plate renewal, not for new plates." Instead of offering guidance, it felt like they were just looking for a reason to turn me away.

Another time, I brought all the paperwork they had asked for previously, only to be told I needed an additional document that isn’t even listed in their official requirements. This lack of consistency only delays the process and wastes time and money.

Unfortunately, this is not an isolated incident, but rather a recurring pattern of poor service and disorganization. I sincerely hope they improve their customer service and offer clearer, more respectful assistance to people like me who are working hard and following the rules.


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Como comerciante que se dedica a la importación y venta de trailas, mi experiencia constante con el Departamento de Motores en Kona ha sido sumamente frustrante. Cada vez que acudo a tramitar placas nuevas, los requisitos parecen cambiar sin previo aviso, y el personal atiende con muy poca disposición de ayudar.

En una ocasión, una de las empleadas me dijo con tono poco profesional: "Para la próxima vez revisa bien para qué vienes, porque sacaste ficha para renovar placas y no para placas nuevas." En lugar de ayudar, pareciera que están buscando excusas para no atenderte.

En otra visita, llevé toda la documentación que me habían solicitado previamente, pero nuevamente me pidieron un documento adicional que ni siquiera figura en su lista oficial de requisitos. Esta falta de consistencia solo retrasa los procesos y genera pérdida de tiempo y dinero.

Lamentablemente, no se trata de un caso aislado sino de un patrón de atención deficiente y desorganización. Espero que mejoren su servicio y brinden una atención más clara y respetuosa a los contribuyentes que, como yo, trabajamos honestamente y cumplimos con todos los procesos legales.

Office opens at 8. No one ever answers.

Excellent customer
Professional..

Very rude and demanding front receptionist. Ordering instead of asking customers for compliance.
I am the DMVs customer not their indentured servant.
They are a public service .
The lady whom helped acted as if I was bothering her..
Total Power Trip.
Rude,disrespectful and demanding .
Lucky, , a gentleman named Willam come over and was very polite and respectful
He quickly took charge and smoothed over what had been a miserable experience.
Willam, thank you .for your professional work..

Horrible place! They make young kids cry and treat you like a problem! They are miserable and hate their jobs!!!

I am very disappointed of people who work in this DMV old lady mad with her life , it is not fair. My son literally cry. Just because her attitude on his driving test.

Good Morning Thanks I walk in didn't get to sit down everyone was so nice the gentleman that waited on me very very nice Idid a walk in and I was in and out. Thanks for making me feel so comfortable.

Joan the manger is a very rude and bully with lots harassing toward people of other cultures, needs training in J- Tready of USA and Canada, Native Americans.