Shotwell Station DMV - Driver License Office

How about you answer your phone....

How about you answer your phone....

When we arrive, there is a line full of people that have been there for hours. Gray headed lady came out. She spoke with the accent, and she asked who was in the line to take a drivers test? She told them would have to leave and return another day. That the other instructor fell ill, and home. It left the with two people running the operation. It’s the way she said everything, she was rude and disrespectful.
Once in the office, a young man was in front of me. He explained he was renewing is license. She told him to walk around the side and come to the side of her desk. She was rude from the jump. She said,” what do you want? Do you have an email? He replied yes. She said get it! He gave her a look, like what’s your problem. He didn’t say it, but I thinking it myself. He pulls up the email and says okay! She replied how in the heck am supposed to read it in your hands. He replied you are rude and disrespectful. She said, Ino you’re being disrespectful. He said, no I was waiting for guidance, I don’t know what to do. She said politician., I don’t have to serve you and send you away. He said no, you started this outside with your additude. He put the phone on the desk, she looked at the email. And told him to wait in his car until farther notice. When he dish that mess back to her, she couldn’t handle it and got mad. She saw how I was looking at her while the back and forth went on.
When she addressed me, she acted like she had some sense. I wasn’t having it. While they were back and forth the lady from booth 1, came and stood be side her like she was going to jump him.
Another lady took the desk later, she was just as bad useless. No customer service what so ever. Truly disgusting, if the approach don’t like there jobs…go get another one. Clayton NC.

I had a great experience and so thankful I went to this location. The office ladies went above and beyond. Kudos to each of them!

I arrived at 11:15 to find out they don't serve walkins until 12:00. Totally my fault. That's ok, I'm 12 in line. Worth the wait. A woman comes out at 11:54 to explain that at 12:00, you need to scan the QR code in order to get a number to be served. Not really fair for people who've been waiting in line. So everyone scrambles to get the code scanned. Fastest phones win. When I finally get accepted, it says there are 125 people ahead of me. There weren't a hundred and 125 people there! How is this fair? How is this a great process? 2 1/2 hours later, there are 103 people still ahead of me? I obviously won't be getting in today at the pace they are going. Walkins mean you are actually there, not on your way. Disappointed in the process.