Gloucester Point DMV Office: 2348 York Crossing Drive Hayes, Va 23072

OMG!!!!!! I know everything is automated now. It is very, very, RARE to get an ACTUAL HUMAN that answers the phone when you call a business. But this DMV wins the GOLD MEDAL for being the WORST place to actual get any information over the phone!!!!!!!!!! I called and of course got an automated list of numbers to select according to what I needed. However there wasn't a selection for the question I had so I was HUNG UP ON. Then the "chat button" popped up and I thought , "Oh finally, I'll get to speak with a live person." BUT NOOOOOOOO! This to was an automated robot!!! FINALLY, I was directed to a link where I could join up AND PAY, ACTUALLY HAVE TO PAY TO GET A LIVE AGENT!!!!!! UNBELIEVABLE! The fee was only a dollar, I think, at that point I was so boiling mad I just logged off. So I proceeded to call the DMV in West Point. And WOW, after just 1 ring a REAL HUMAN answered the phone!!! I was able to take care of what I needed and was off the phone in about a minute and a half! SO, the moral of the story is: CALL WEST POINT DMV for help. However, I keep in mind that they are a DMV Select, so they don't have full services there. But it's a good place to start ~ they ANSWER THEIR PHONE!!!!!!!!!!!!!!!!! My rating for this place: 0!!!!!!!!!!!!!!!!!!!