Angleton DPS Drivers License Office

Made an appointment for tuesday september 12, 2023 to renew a drivers license. Arrived 30 minutes early to comply with the request from the dmv office. The waiting area was so full there was no place to sit. After missing my appointment time, I was informed there were about 60 appointments ahead of me. I did not have time to wait all day and apparently an appointment does not matter. I understand that they had computer problems last week and were trying to catch up. What I do not understand is that they did not communicate with anyone that they were way behind and you may have to sit and wait several hours. They should have communicated with people about their problem so we could make a decision to reschedule or continue to wait. Communication could have gone a long way to let people decide what was best from them. Very poorly handled.

Customer Service wouldn't allow a joint appointment for a change of address. We're a married couple; doesn't make sense. Then, the front desk staff couldn't tell me whether or not I'd have to pay a surcharge (convenience fee) to the state for the fee. That's something basic that they should know. We left. Avoid going unless there isn't another DPS office available.