Chester DMV Office: 12100 Branders Creek Drive Chester, VA 23831-1499

The staff at this location was great! Excellent service by Shante at window 6 yesterday! The whole staff and security guard were fabulous We were there for a few things don’t son and they worked it all out for us!

Website is a fail. You cant get anywhere on it. Even if you can finally get an activation code, as soon as you enter your info it will tell you that there was an error. Then when you try to schedule an appointment, they don't have any openings for 2 weeks. When you try to call you are looking at over a 30 minute wait. I wish I could go to another state and get my license to avoid having a Virginia one and dealing with these people. I don't even want to look like I am a Virginia resident anymore. Pissed my DL is expiring and I'm stuck getting a Virginia one and jumping through their 2 weeks of hoops.

Had appt and had everything in order and showed up early. Customer
Service rep was condescending and just rude for no reason at all. Had hoped maybe they worked on that but not at all. They do that bcs they can. VA. Needs to do surveys and find out the bad apples and get rod of them. It shouldn’t have to be a terrible experience to handle state business and when being polite and friendly get a bad attitude of people that have no incentive to be nice and no recourse when they show poor behavior. Glad it’s over.