Mesquite DMV Office

Very rude didn't take time to find out all details

I arrived at 7:20 in the morning and I was the third person in line. I was not aware of that. They change the check into scanning a QR code which I do not have the capability of. So even though I was the third person in line I ended up being served 17th and I was there for two hours. I’m also hard of hearing, and I was explaining that this security guy trying to figure out the procedure and he became very offensive and threatened to ban me from the facility. I was discriminated against because of my disability. The man should be fired and the DMV needs to get their act together.

I was not happy to have to pay again for your teams mistake since they are the ones that put the incorrect birthdate on my DL

This DMV needs to change its policy, let people know that the ones with appointments have priority, and maybe have a separate desk for those with appointments, The first time I went in I waited 4 hours and still did not get done I finally left, second time I waited about 3 hours and left and finally was told to make appointment to get in sooner. You can be there when the doors open and still be their waiting till one o'clock. The worker don't care either they take their sweet time, the Spanish speaking girl will talk Spanish speaking even if they are not next in line. You also need more workers, because you get people from Vegas come up thinking the wait will not be so long and separate the driver's license from the car registration, those should not be in the same office or should be in a different office!!