Newton NJ MVC Vehicle Center

I am a senior citizen, paralyzed from the waist down and must use a wheelchair for all mobility. I visited the Newton office at 51 Sparta Ave, Newton NJ yesterday, Thursday, February 23, 2024, to submit a required re-certification for my handicap placard. After parking in the handicap parking spot and getting into my manual wheelchair, I found that the wheelchair ramp adjacent to the handicap parking spot was piled high with snow rendering it inaccessible. Another visitor, who was using a cane, directed me to a ramp located in the active travel way at the side of the building. I encountered vehicular traffic in my attempt to use the that ramp, both from the DMV facility and the commercial business that shares the common access to Sparta Ave. Fortunately, drivers stopped to allow me to safely get to the side ramp and onto the sidewalk. Blocking access to the ramp located within the handicap parking space is dangerous, thoughtless, and a violation of the Americans With Disabilities Act. PLEASE notify the responsible authority at your local office and ensure that this doesn't happen to anyone else. Thank you.

NEWTON DMV HAS THE BEST EMPLOYEES AND BEST SERVICE!!!

Newton is approximately an hour away for us so it is not convenient. However, most of the people there were knowledgeable and helpful.

My appointment was for 830 on a Friday morning to obtain a new registration and license plates for a kayak trailer. I was on time for my appointment. I was checked in and received a number K015 at 8:37 at 10:37. I was still waiting and the numbers that had been called was up to K 67. I asked for help thinking that somebody didn’t push a button to move my paperwork forward and no one would help. I walked out of there after three hours of waiting - they were up to K74 and made another appointment for Monday at 4 o’clock. I was on my way home by 4:19 registration and plate in hand

All someone had to do was check and make sure that my stuff was moving forward and something didn’t drop. How long could that have taken? I asked twice no one would help you need a customer service desk.

My appointment was for 830 on a Friday morning to obtain a new registration and license plates for a kayak trailer. I was on time for my appointment. I was checked in and received a number K015 at 8:37 at 10:37. I was still waiting and the numbers that had been called was up to K 67. I asked for help thinking that somebody didn’t push a button to move my paperwork forward and no one would help. I walked out of there after three hours of waiting - they were up to K74 and made another appointment for Monday at 4 o’clock. I was on my way home by 4:19 registration and plate in hand

All someone had to do was check and make sure that my stuff was moving forward and something didn’t drop. How long could that have taken? I asked twice no one would help you need a customer service desk.

I already wrote one review talking about how I wasted three hours in the DMV in Newton on Friday for something that took 20 minutes yesterday all because somebody wouldn’t go the extra five minutes and just look up why I wasn’t being called.
To find out that my title was never returned to me and I have to make another trip to Newton to pick up the title. Who knows how long that’s gonna take three trips - Just to get a new title, a registration and a plate for a kayak trailer absolutely unacceptable.

Reason for appointment: transfer of a Title/registration of a trailer under 90 pounds to my name
Documents I had; Original title from the dealership and the bill of sale

I had an 830 appointment on a Friday - I was checked in and given a number K015 at 8:37. By 10 o’clock they were on number K066 so I went to ask if someone could check what happened to my number. No one would help me. They said that an hour and a half wasn’t really a long way. By 1040 they were on K074 and no one that came in with me at 8:30 was left in the building. I asked the woman next to me what she was there she was there for Very same thing her appointment was 10 o’clock and she was leaving at 10:40. I once again went up and asked for help and was told there was nothing they could do so I left I had to get back to work. I rescheduled for Monday at 4 o’clock. I was in my car and on my way home by 4:19.

I don’t understand why someone couldn’t look on the computer and find out why my number had been bypassed. I’m sure it was a button that wasn’t pushed accidentally but no one would help. So I wasted almost 3 hours of my day for nothing and then had to drive back to Newton again on Monday.
Very poor customer service.
When I went back on Monday, the gentleman asked me why I left on Friday and I told him and he told me I should call Trenton and complain that there’s not enough help. Well let me tell you there was plenty of help. It’s just that no one wanted to provide customer service.