Salisbury DMV Office: 251 Tilghman Road Salisbury 21801

My visit to this location went pretty smoothly. It was very easy to find. I had to have an appointment because of COVID. I arrived about five minutes before my appointment time, and I got called about ten minutes after my appointment time. The staff was friendly and knowledgeable. My transaction went smoothly and I didn't run into any complications. If you need to go there make sure you bring all of your necessary paperwork and of course wear a mask.

Location is near Dunkin Donuts, Food Lion, and an Ollie's Retail store. An old Kmart location used to be across from this location and there is also a current Taco Bell and KFC location near as well.

NEAR THE OLD KMART, ACROSS FROM KFC. AT THE MAIN ROUTE 50 TRAFFIC LIGHT AND IS ACROSS FROM FOOD LION ALSO.

STAFF WAS VERY HELPFUL IN GETTING MY NEW ID. I HAS LOST IT AT HOME SOMEWHERE AND I DIDN'T EVEN HAVE TO PAY THE FEE. THE REP WAS SO NICE AND FRIENDLY. MY WAIT TIME WAS ABOUT 5 MINUTES BECAUSE I GOT TO MY MVA VERY EARLY. THEY CHECKED ME RIGHT IN AND I RECEIED MY NEW ID RIGHT THERE AT THE KIOSK.

I recently drove over an hour only to learn, upon arrival, that I needed an appointment. In my view the MD website is confusing, at points, and wasn't clear about what one needs to do, in order to streamline- and which services require appointments, and which do not. Still, regardless of the confusion, the two women whom I encountered were rude, unhelpful, and unconcerned that I had driven such a distance, from Delaware to resolve a simple issue- and based on the paperwork that I had completely in order, my needs would have been a 5 minute resolution ... but to no avail. These two state workers couldn't even muster a smile when asking if they could, "Help," me, and had zero interest in helping me save some time- or at least take an interest in explaining a little more. They remind me a the stereotypical motor vehicle employee straight out of comedy movie- stern- cold blooded, with "NO!' stamped on their foreheads. In the MVA's pursuit of streamlining, they only streamline for themselves- not citizens. They just remind me of how grateful I am to have moved out of Maryland. Folks are so much friendlier at the Georgetown, DE, DOT!

staff was very helpful and took care of all our needs.

Went this morning 9/9/24 got a duplicate title, charged me $20. Didn’t know the mileage so I had to leave and come back, I found the org. title at home went back with the titles and mileage gave it to them charged me $15. I gave the lady a 20 dollar bill she gave me a receipt and I didn’t read the receipt till I got home, it said $15. Charge and $20. tendered Change $5. Well they gave me no change, RIP OFF

Went this morning 9/9/24, got a duplicate title, charged me $20. Didn’t know the mileage so I had to leave and come back, I went home to get the mileage and found the original title, went back with the 2 titles and they charged me $15, I told the lady I had already paid $20 earlier, she said I still have to pay $15. So I gave her a twenty dollar bill, and the 2 titles, she gave me back the twenty and went away with the 2 titles. When she came back she said I’m gonna need that twenty cause you already got the duplicate. I gave her the twenty and she took the original title, said they’d mail me the title and gave me a receipt for the twenty. I didn’t read the receipt till I got home, they charged me $15 and $20 was tendered with $5 in change of which THEY DID NOT GIVE ME