Virginia
The Virginia Department of Motor Vehicles (DMV) oversees the functions of:
- Virginia Driver's licenses
- Virginia ID Cards
- Virginia Permits
- Virginia License Plates
- Virginia Titles
- Virginia Vehicle Registrations
Recent DMV Reviews
For the most part, employees were polite. There is only one person checking in customers. There were 20 to 30 people in line with more coming in. I stood in line close to 1 1/2 hours. Finally got checked in and waited another hour plus while sitting. I think several employees went to lunch so only 4 of the 14 windows were staffed. I tried to make an appointment on line. However, I could not get one before my license expired. Still would have had to stand for 90 min. in line. One person check in!!
made an appointment for janaf Dmv in norfolk for real id.all I had to do was check in on my phone.per my info on my paperwork.Signed in got a number waited my turn.The lady behind the counter was so rude.Asked me was I privileged to be able to go ahead of all these people already sitting here waiting on their real id.I was just doing what my paperwork and phone told me to do.all my paperwork was filled out on line.and I also had a copy with me.which said all I do is do a self check in get a number and sit till your number is called.exactly what I did.why do they all have such bad attitudes at this location.My son went 2 days before me for the same thing .and they took him with no problem.She told me I needed to go get in line.I told her what my phone and email told me to do and she didnt care one bit.so I left without my real id.This dmv really needs some adjustments towards customer service at this location..and not once did I get out of line with her.But she remained rude.and angry saying I jumped ahead of everyone else.I had 3 o clock appointment.It was 3:45 and I was still waiting without a problem.My number was called that they sent me on my phone.and thats when her attitude came in.
made an appointment for janaf Dmv in norfolk for real id.all I had to do was check in on my phone.per my info on my paperwork.Signed in got a number waited my turn.The lady behind the counter was so rude.Asked me was I privileged to be able to go ahead of all these people already sitting here waiting on their real id.I was just doing what my paperwork and phone told me to do.all my paperwork was filled out on line.and I also had a copy with me.which said all I do is do a self check in get a number and sit till your number is called.exactly what I did.why do they all have such bad attitudes at this location.My son went 2 days before me for the same thing .and they took him with no problem.She told me I needed to go get in line.I told her what my phone and email told me to do and she didnt care one bit.so I left without my real id.This dmv really needs some adjustments towards customer service at this location..and not once did I get out of line with her.But she remained rude.and angry saying I jumped ahead of everyone else.I had 3 o clock appointment.It was 3:45 and I was still waiting without a problem.My number was called that they sent me on my phone.and thats when her attitude came in.
Went to the DMV today in Staunton Va. to take care of a title issue and was greeted by the information lady who told us no problem we can handle that for you. She was absolutely right because the other lady in the second window was really great.Both employees were very understanding and helpful and made our visit easy. Thank you DMV Staunton
Very difficult people to ask for help. Almost surly. Like you are suppose to know before you get there and have it all ready for them
Very poor
Very poor
Related Articles
Virginia Seeks to Offer Walk-ins and New Appointments at DMV locations between Mondays and Fridays.
The Department of Motor Vehicles in Virginia announced Monday that it would increase access to its facilities beginning on March 2. The new move aims to provide appointments and walk-in services at all 75 of its service locations. The agency further indicated that the centers would be open for walk...
Virginia Motorists Encouraged to Use State’s DMV Website
Making Life Easier for Virginia Drivers Recently, the Virginia Department of Motor Vehicles released a press release touting its online appointment system. Designed to save time for DMV employees and drivers looking to take care of their business efficiently, the new system gives motorists a QR code...