NC DMV changes walk-in & appointment schedule as of May 1

N.C. Division of Motor Vehicles (DMV) is changing its appointment scheduling, office hours, and technology to increase walk-in availability at its 115 driver license offices across the state.

Starting May 1, appointments for DMV services can only be booked in the mornings through the 11 a.m. hour. After noon, all customer services statewide will be provided on a walk-in basis. Even with this change, walk-in customers may still have the opportunity for morning-hour service if there is a time between scheduled appointments or if a customer does not appear for a scheduled appointment.

“We've heard from the public that they want more walk-in availability, so that's what we're aiming to deliver," said NCDMV Commissioner Wayne Goodwin.

Five additional offices will open an hour earlier at 7 a.m. to provide services starting May 1. Offices in Aberdeen, Graham, Kernersville, Mooresville, and Washington will join 35 locations already providing customers an extra hour of service.

As appointment scheduling shifts toward more walk-ins, a new feature will soon be available on the NCDMV office locations page to show the public the estimated wait time at driver license offices.

In addition to nearly 100 new examiners added across the state last year, 41 more have been hired or are in the HR process since December. DMV is exploring the potential for adding more Saturday locations as staffing levels permit.

DMV is also working to provide more services online. State ID cards and Level 3 Full Provisional Licenses cannot be renewed online once they have expired. Changes are underway that would allow customers with these credentials to renew online up to one year after expiration. Driver licenses can be renewed up to two years after expiration.

“On my watch, you will see continued positive changes that improve customer service and make DMV more efficient," said Commissioner Goodwin.

Source:DMV Makes Scheduling Changes, Increases Walk-In Availability (ncdot.gov)