Elgin SOS Office

The staff was very helpful, they made sure that everyone was in the right line so that no one got stuck waiting in the wrong one. I was one who initially walked to the wrong line and an employee came up to me immediately to see what I needed to do and direct me to the right line. Location is easy to find, parking was difficult on this day but it was right after reopening from the pandemic closure so there were a lot of people there. Covid procedures were in place and adequate. I would say have all of your documents ready to go, call ahead if need be so that you don't take longer than you need once you get to the counter.

Had a terrible experience at the Elgin DMV. Supposed supervisor was rude and had a major case of abusive power. She also didn’t do her job right prompting the Secretary of States office to cancel my State ID, and having to go to a different DVM to start the process all over again which is what this supervisor was supposed to have done. She was a very rude person and shouldn’t be working with people.

Members of my family had a terrible experience at the Elgin location. The supposed supervisor was very rude and not at all helpful. She didn’t do what was requested which prompted me to have to go to another DMV to correct her mistakes. She made remarks that were uncalled for and unacceptable.