New Castle DMV Office: 2101 Mid County Drive
2101 Mid County Drive
New Castle, DE 19720
United States
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New Castle DMV Location & Hours
2101 Mid County Drive
New Castle, 19720
New Castle, 19720
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
New Castle DMV Office Services
- Drivers License
- ID Cards
- Written Testing
- Road Testing
- Commercial Drivers Licenses
- CDL Driving Testing
- CDL Written Testing
New Castle DMV Payment
- Cash
- Credit Card
- Check
- Money order
New Castle DMV Office Notes
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New Castle Delaware DMV Reviews and Tips
Friendly staff members. They have reduced their capacity at this location. So wait time is a bit longer than pre-covid. If you have any questions you can either call or chat online with a customer representative ( I personally found that to be very helpful).
4:00 pm, Jan 11
My Morning at Delaware DMV Inspection: Monday: 9-8-25.
My name is Joann M. Bates. I am an older, white female. This morning, I was in the lane for vehicle inspection: second lane from my left being used at this time. I pulled up as next in line, and a thin, boisterous, very loud, black man yelled to stop! I am not sure of his name. So, I pressed quickly down on my brakes and came to a quick stop. He made me repeat this action four times. When I asked him why at the second interval, he yelled at me to start over again. I asked him why? He did not answer. Again, I said: Did I not pass inspection, He said: “NO”.
He stated, “I have to do this again”. So, I repeated this scenario AGAIN! And AGAIN! All the while my questions being ignored. The last time I asked him again if I passed inspection, he totally ignored me, and yelled loudly for me to move to the next station. But! I was not moving, until he answered my question; especially after being harassed and yelled at throughout this whole experience. At this time a white woman, at the loudness of his statements, came out of her booth, ahead and to the right of me, and kindly, and calmly asked: “what is the problem?”. I told her briefly what happened, then I proceeded to ask her if my brakes passed inspection, she said politely: “Yes, they did”. At that time, I proceeded to the next phase of completion for inspection and Passed, where I was treated with respect, by an older white gentleman in a calm professional manner. Nothing wrong with my BRAKES.
As an educated Professional in Human Relations; I am appalled at the Behavior and Disrespect displayed by this Disgruntled Employee of the State of Delaware! Most Terrible Customer Service, I ever Experienced in My Life….
Respectfully,
Joann M. B
My name is Joann M. Bates. I am an older, white female. This morning, I was in the lane for vehicle inspection: second lane from my left being used at this time. I pulled up as next in line, and a thin, boisterous, very loud, black man yelled to stop! I am not sure of his name. So, I pressed quickly down on my brakes and came to a quick stop. He made me repeat this action four times. When I asked him why at the second interval, he yelled at me to start over again. I asked him why? He did not answer. Again, I said: Did I not pass inspection, He said: “NO”.
He stated, “I have to do this again”. So, I repeated this scenario AGAIN! And AGAIN! All the while my questions being ignored. The last time I asked him again if I passed inspection, he totally ignored me, and yelled loudly for me to move to the next station. But! I was not moving, until he answered my question; especially after being harassed and yelled at throughout this whole experience. At this time a white woman, at the loudness of his statements, came out of her booth, ahead and to the right of me, and kindly, and calmly asked: “what is the problem?”. I told her briefly what happened, then I proceeded to ask her if my brakes passed inspection, she said politely: “Yes, they did”. At that time, I proceeded to the next phase of completion for inspection and Passed, where I was treated with respect, by an older white gentleman in a calm professional manner. Nothing wrong with my BRAKES.
As an educated Professional in Human Relations; I am appalled at the Behavior and Disrespect displayed by this Disgruntled Employee of the State of Delaware! Most Terrible Customer Service, I ever Experienced in My Life….
Respectfully,
Joann M. B
8:18 am, Sep 12
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