New Britain DMV Office: 85 North Mountain Road

Great DMV location! Easy to find, plenty of parking. It is clean, organized, and friendly staff. If you're looking for a great driver's license photo, this is the place-I told the person who took mine that he's in the wrong career and could take professional head shots for actors. I'd gladly drive from anywhere in the state to this location, it's the best one I have been to.

Worst fucking DMV in my life. I scheduled an appointment three weeks ago and came 10 minutes before my appointment. My ticket was never called and I got dismissed by three people until I finally flagged a person down who had the audacity to accuse me of being late when I was early. Then when I went up to get my documents scanned I realized my one of my paychecks was 4 days ahead. I asked if I could have a minute to reprint an older one and they wouldn’t even give me the time to do that despite having it electronically on my phone. The lady fucking told me “better luck next time”. Well I won’t be going back there again. In the end I wasted a fucking hour of my life and 1.5 hrs driving for nothing. Thanks a lot for nothing New Britain DMV and your shitty customer service, a chatbot would be better than you.