Santa Clara DMV Field Office

The staff was very nice. My wait wasn't that long, but I went right when they opened. There was lots of parking when I arrived. They take your temperature and ask several COVID-related questions before you enter the building. They also only let a few people in at a time. I was able to go do a walk-in service but not all services allow for a walk-in during this time.

The parking was easy. I was there before it open as I did not make an appointment, I tried to get in line. The line was so long even it was early and when they open, I was given a ticket number. The waiting was almost 5 hours before my number. There were many seats available to sit and wait so I managed to get my work done on my laptop while waiting. Finally when it was my turn, the staff was helpful to process my application. It was a long wait but I am glad I managed to get everything done smoothly.

Staff were nice and helpful because I forgot to bring my bar code. Wait was ok. I liked the multiple screens saying which window to go to (better than a loud speaker system). I saw that the line grew a little long when I left so they could maybe direct those people better as opposed to fend for themselves. Maybe rope off a section of the parking lot so when line does get long, it automatically goes there.

The Staff were all very friendly, and would always check you had everything you needed, Business Manageress (Natalie) was extremely helpful during my stay,

I went to Santa Clara DMV to renew my Driver License and took the required written test. It was crowded and the line was long. But the stuff were efficient and the lines moved quickly. I got good experience with the Santa Clara DMV. The stuff are very nice and courteous. I found that they give aged or disable people more assistance, for example, you can find chairs for them anywhere, people are given pencils, erasers and paper-test to help them feel comfortable during the written test.
I would like to thank Ms. Patty Sullivan who works in the window, she is very friendly and she gave to me useful and detailed instructions for my driver license renewal.
Thanks, great stuff and services from DMV ! Thank you, Santa Clara DMV !

Went in with an appointment. Took 20 minutes for my number to be called. Very nice guy gave me the eye test. Then he said, “Wait in line C to get your photo. Then wait in line D to get your temporary license.” Line C took 20 minutes. D “only “ took 15. I had an appointment? Why did I have to wait in two long lines. Spent an hour for what should have taken 20 minutes.

GREAT

There was an security officer whom was very rude for no apparent reason. I walked inside the door from the parking area and looked down at my phone to find my number, no more than 20 seconds had past when a security officer asked if I had an appointment, I said no then he asked if I had a number and I said yes he said you need to move, go sit in the chairs or go outside. It was said in an aggravated tone. I said ok and was trying not to lose my place on my phone then preparing to go outside, as I started to head out he said to me again, go sit down or please go outside. Ad I walked past him I said no problem, and I said saying please is so much more pleasant, he followed me outside and asked if I was waiting to move until he said please, I said no but it was received so much better when he tried being polite. He turned and went back inside visibly angry. He had long dreds and appeared to be mid 40s.