Mckinney DMV - Collin County Tax Office

The staff were pleasant and easy to work with. I got my needs met. The wait was long but that's all DMVs in Collin County. Parking was tight and hard to find and the location is a bit hidden. I forgot to make an appointment and wish I had done so.

Recently moved from CA to TX. Tried to register my car. Was told the laws changed and I needed a Real ID or they would not allow me to. DPS says I have to register my cars before they will issue a drivers license/Real ID. I told DMV this and they said “we can’t help you”, here is a supervisors phone number. The “Supervisor” said “well if you don’t have a Real ID, you have two choices-Go back to California, get a Real ID and come back or lie to DPS and say you don’t own a car. I was shocked. Every other department in Texas has been so helpful. I went to DPS again and said “I won’t lie, is there anything you can do to help?” The DPS person was wonderful. She spoke to her supervisor and they decided they would issue a temporary license, have me register my car and return before they processed the license for completion. Great! Back to DMV. Now they tell me that since I am a Texas resident, unless I have the receipt from California DMV from years ago showing I paid sales tax, I have to pay sales tax in Texas. I point out that the registration is current in CA and that no DMV will issue registration unless the sales tax was paid. Nope. So DMV soaks me for hundreds of dollars to penalize me for being a Texas resident and not having a receipt from CA DMV from a decade ago. I pay, go back to DPS, where they are kind and polite and so helpful. DMV needs leadership like those in DPS. When I mentioned the long wait times for DPS appointments in McKinney they informed me that every day, between 8am and 8:10am new appointments are added every day. I wish that was on their website. I love Texas, DPS was awesome, DMV was as bad as it was in California.