Plano DPS Office - Driver License Services

Review:
Out of 5 stars, I would give the Plano DMV 4.5.
Cons:
1) The DMV office could be spacious. (It manages huge traffic running from a strip-mall office.)
2) Walk-in appointments could be increased. (During my visit, two-thirds of the walk-in early-morning-appointment-seekers could not get in.)
Pros:
1) The staff was efficient. (Despite heavy traffic, the staff managed to move the line quickly. Once inside you are never left unattended.)
2) Apparently, the Plano-DMV staff worked under pressure; however, their demeanor remained composed and courteous.

My DMV experience:
I was among the early-morning-appointment seekers. I came in at 4:30 am, but there was already a line of about 20. (You could come early and get a same-day appointment, or schedule it online that's often several months away).

Meanwhile, my experience inside the DMV office was surprisingly pleasant. The DMV staff, tasked with various duties--checking in, conducting vision tests, looking into forms, and issuing DLs was well coordinated.)
I could not renew my expired license. But, I felt that Damian, the DMV staff looking into my forms, offered the best service comparable to those offered in private firms. The staff behind the counter was not uptight either, which otherwise could have spiked my anxiety.

Overall, if you don't mind a congested office space, I recommend the Plano DMV.

Hi, definitly department doing great job. Ihave come back to US after a long delay out of my control. I am trying to renew my expired DL. I wish dept allow special consideration for appointment in this case considering I am trying to put my life together again here. Thanks for comment consideration.

They were very helpful and pleasant and professional. Being in customer servive for a long time myself, I appreciate the experience very much. Thanks to them all. Happy holidays.