Freeman Center DMV - Driver License Office

Persons of certain ethnic groups tend to crowd the waiting area unnecessarily by accompanying the one person who actually is there to renew their driver's license. This discourages other customers from visiting the office for fear of long waits.

Why doesn’t this office (which is operated by a private company) publicize that it does NOT take walk-ins until noon? Why does this office have an employee come out at 7:30 a.m. to lecture the 25 people in line that they should go to a DMV office 4 hours away, that we cannot ask how many people are working inside, that they have staffing shortages?. He then discouraged the young people who needed a driving test for first license to go somewhere else. Then, only two people with appointments were admitted while the other 23 of us waited in the heat. Are they only taking 2 appointments per hour until noon? The man behind me in line said it was his third attempt to get a NC license (he is licensed out of state). Since there are never appointment openings online, he has been unable to get an appointment, and his last in-person attempt ended with him standing in line all day, only to have the same DMV contractor come back out at 4:00 to say they were only admitting a few more people and the rest of the long line would not be admitted, even those who had stood in line all day. Back when the legislature required DMV to outsource its offices to the private sector, they said the offices would be more efficient and citizen friendly. Instead, the service is exponentially slower, if offered at all, and worse than it ever was when DMV ran the driver license offices. I wish I could give them a Zero rating.

Just had to get my license renewed. Went to the Cary Maynard Road DMV. Very efficient. Pleasant to work with. Laura made it very easy to get my Real ID, was dreading going there, but she made me laugh and we had a pleasant time getting everything done. I did have an appointment and was in and out in less than 15 minutes. Just follow what the NCDMV recommends on their website, and you should have no problem getting your license.
A gentleman was outside telling everyone what to expect, to have patience, and make sure you had the correct paper work. The state really should get more license places open. I feel sorry for the people that have to wait in line forever to get anything done.
Great job Laura! Appreciate your thoughtfulness in getting my real ID an easy process. Thanks again.

Go to the DMV website. Read the information that you need to bring and then BRING IT!!
I had an appointment for 7:15 AM on a Tuesday. I had the paperwork needed to get my real ID. I was out and on my way home by 7:18 AM.
My DMV personnel Laura made my trip smooth and easy.
My suggestions for going to the DMV -
1. Go to the website before hand. Read what you need to bring and bring it in PAPER form. Information on your phone is not accepted..
2. Get an appointment
3. Be nice!!
Staff was friendly and helpful.