Clayton Missouri License Office

Nicest dmv that I have been to in Missouri. The receptionist greeted me and made sure I had the proper forms to obtain my real id. Then took us to another room where the next office staff took care of me and my son. Not a long wait time either.

The customer in front of me was walking with a cane and the receptionist was so rude to her that it was hard to watch. It seemed like the receptionist was on a power trip and trying to intimidate instead of helping customers. I had to call other locations to find helpful people.
Even when I was the only customer in line, she kept rushing me to hurry up and ask my questions. I wanted to get a driver license within a week to travel. She said I would have to wait 3 weeks to have it mailed from Jefferson City. Period. That meant I would need to cancel the trip. As we left, the other customer explained to me that DMV issues a temporary license card after passing driving exams and applying for a license.

My normal DMV is located in Overland. They are friendly, professional, and have great customer service!! I can't say the same for the DMV in Clayton!! I WAS ACTUALLY WARNED ABOUT THE WOMAN AT THE FRONT DESK beforehand!! I had initially went to Overland to have my license renewed. After that I thought it would be a good idea to find out what it is going to cost me to get my tags renewed since they had lapsed. Since the Clayton office was so close, and I only had a question, I figured it would be all good! Man was I wrong!!!
I walked in, and the lady at the front desk motioned me forward. I explained to her that I just wanted a cost on renewing my tags since they lapsed. She immediately started telling me that I need an inspection.... she didn't even know what year car I was driving, and to just assume was insulting. I told her that I knew I needed to do that, I was just wanting to inquire of the cost for the tags. She then told me that they would have to look all that up. I let her know I understood that and that is why I am there. She then told me that I did not want to wait for that and just to come back when I was ready. I then explained to her that I cannot get ready until I know the cost! She then excused me and started again with the whole waiting time to find out. I let her know at that point I was warned about her, and she is the WORST thing the DMV could do having her the first point of contact! I will NEVER go back to that location again!!! She needs to be sent to Overland and taught customer service!!

Same experience with the woman at the front desk. The other people were nice enough, but I walked in as a friendly, respectful human being and left feeling angry and resentful. The woman at the front is not doing her teammates any favors... she invites hostility.