Connecticut

I had to deal with this branch when I lived in CT. It was as miserable as they could possibly make it. Now trying to re-locate my elderly mom to Florida, I have gathered all the necessary documentation to obtain a Real ID so she can fly back with me. It's been impossible to make an appointment online (I'll be in town 2 days!!) and the 800 phone number will not put my call through to make an appointment as my number is outside their calling area ( recording). Now I have no choice but to take all the paperwork to the airport with us, go through a painful and rigorous check-in process and hope they will allow her on the plane. Otherwise I will be stuck in Connecticut with no way to get my mom to Florida, as she cannot do a long train or bus ride 2500 miles.

horrible

I always go to this location, staff is friendly and working hard to get us seen. Never had a problem with this location.

Was extremely busy and I have to reschedule my appointment

Putnam, CT. DMV requires an online appt. but when you jump to sing up and register and then try to make an appointment it just freezes up where you have to add your home address so it can find an office near you. Wouldn't expect more for this State. One disgruntled customer.