San Diego CA DMV Field Office

The location has long wait times, but the employees are efficient and do the best they can. I don't care for the numbering system, but I can see why they do it.

The staff here was very understanding of the pandemic, and they offered various ways to ease our fears of the pandemic. Every employee there made sure to keep their masks on at all times, and they even had gloves on when handling any of my documents or identification items. In addition, it was a hot day when I was at the DMV, but the staff members still made the effort to bring over the documents to each of our cars without forcing us to enter the DMV building if we were uncomfortable doing so. I am also grateful that the staff even had free bottles of water on hand to give us something to drink during the waiting time. Overall, I felt that the staff was extremely accommodating and they were not rude or rushed at all when handling the business. The parking was also extremely easy to find, and I had no issues getting a place to stop my car, as the DMV was extremely organized in how it handled appointments and ensured that there were enough spaces to accommodate everyone.

On March 1, I had an appointment to renew my license at the Normal Street office. I interacted with 7 different employees, and found they were efficient, courteous, informed, and helpful. They listened to each patron carefully and patiently.
Including the written and eye tests, my visit was completed in just over an hour. This is an outstanding public service office, and I send my compliments to the staff!