San Diego CA DMV Field Office

The location has long wait times, but the employees are efficient and do the best they can. I don't care for the numbering system, but I can see why they do it.

The staff here was very understanding of the pandemic, and they offered various ways to ease our fears of the pandemic. Every employee there made sure to keep their masks on at all times, and they even had gloves on when handling any of my documents or identification items. In addition, it was a hot day when I was at the DMV, but the staff members still made the effort to bring over the documents to each of our cars without forcing us to enter the DMV building if we were uncomfortable doing so. I am also grateful that the staff even had free bottles of water on hand to give us something to drink during the waiting time. Overall, I felt that the staff was extremely accommodating and they were not rude or rushed at all when handling the business. The parking was also extremely easy to find, and I had no issues getting a place to stop my car, as the DMV was extremely organized in how it handled appointments and ensured that there were enough spaces to accommodate everyone.

On March 1, I had an appointment to renew my license at the Normal Street office. I interacted with 7 different employees, and found they were efficient, courteous, informed, and helpful. They listened to each patron carefully and patiently.
Including the written and eye tests, my visit was completed in just over an hour. This is an outstanding public service office, and I send my compliments to the staff!

The DMV experience was great . Also when I signed up or the new ID. Both time it went great . No hassle very calm all throughout. .Fast .
pretty much Hassle Free. thank You to all the DMV staff

I went and had to ask about the number system, before it made sense to me. Then I tried to pay with Applepay, and it went thru on my end(on my phone), but not theirs. I’m lucky I had the same amount again to put on a credit card, as I was billed twice, and still not had the issue resolved. But honestly, I don’t think this was the dmv’s fault, but the system they are using. Other than that, it wasn’t as bad as I expected.

I followed everything online in order to be ready for my appointment to get a new ID card. My identity was verified online and it said to get an appointment. I made my appointment and came with everything that I used online. The clerk seemed delighted to tell me that I needed a copy of my marriage certificate from 1977. I’ve been divorced for 25 years and was married for 25 so I did not have it. I contacted my ex husband and he emailed me a copy. I got a copy and made another appointment at the DMV. When I gave the clerk 5he copy she was delighted to tell me that I needed the certified copy or the original. My drivers license and passport are both expired and I can’t get anything done without this ID. Apparently I don’t exist.