Oakland CA DMV Field Office

There was a long wait, even with a scheduled appointment. The workers were neither polite or impolite - you're stereotypical DMV worker.

Usually I have no problems with the DMV workers. On 7/22/2022 I was given a second number at #29 to resolve my issue. I waited 3.5 hours the number never showed. Went back to ask info at #29 when the lady at picture window started yelling orders at me. I tried to answer her,but she kept giving info. that had nothing to do with what I was asking. I was told to sit again and I would be called.By then I had watched everyone that came in after me leave, others coming after them coming and going. I went back to the front door and got another number. This time my number was texted and called and it only took another 1.5 hours. It's not the DMV, it's just some of the shoddy work that a few people who work there, give to us customers who need service there. This lady at the picture window tried to start an argument with me but I walked away because I would have suffered if I argued back. I was already upset because it was taking so long and people like that shouldn't be allowed to perpetuate and attempt to escalate negativity at the DMV.

Poor customer service. People who work there always have a bad aptitude. It seems they are not happy working there.

I had a rather long wait for a non appointment visit. As I am a senior I had to sit down before my turn came up. I got the information I needed and went home to get the smog check and documents needed to transfer ownership to another person. The clerk gave me a card with the number to call to make an appointment which I did because when I tried to make an appointment online, I clicked as indicated and arrived back at the first place, meaning I was sent in a loop.

My license will expire on 7/20/24. I am flying to my home town and need to rent a car on 7/26. I was able apply for a new license on line however I learned it would take up to 60 days to receive. Knowing that I wouldn’t be able to rent a car with an expired license I decided to go to the dmv in hopes to get one sooner, bad idea. When I arrived a person asked what I needed. I told him the situation and he said ok let me see if we can process you here. I registered at a keosk and went back into line as directed. 3.5 hours later my number is called and the woman who serviced me said that they don’t process licenses anymore and it takes as much time if done here as it does online. She seemed so inconvenienced. Most of the employees at the dmv seem absolutely miserable and they treat you as such. Her attitude was like I was an inconvenience and how did I not know this information. The gentlemen that first served me could have saved me a 3.5 hour wait by telling me it can take up to 60 days to receive a license regardless of where or how it’s processed. I remember the days when you could go to the dmv, still a long wait but walk out the door with what you came in for. 60 days to receive what I already have. It’s silly and I really don’t understand why. Thankfully l, I found a rental car company , Turo that will rent a car to you if you have a temporary license and photo ID.

Bureaucratic and unhelpful.

Bureaucratic and unhelpful.

Sacramento DMV on Broadway Street had 100% better employee morale than the Oakland DMV employees on Claremont Street.

Sacramento DMV on Broadway Street had 100% better employee morale than the Oakland DMV employees on Claremont Street.

I was given a card with a phone # which I called and got help making an appointment. All were helpful.

No problems! Easily parked car! Assigned a number! We waited about 45 minutes--we knew we would have to wait. I am a Senior Citizen and felt safe while waiting! Glad there was seats available.
DMV lady was pleasant and very knowledgeable, quick and polite in dealing with both of us! My New license came very quickly!