Fort Mill DMV Office: 3071 Hwy 21

There appeared to be a long line, but each space behind the counter had a DMV employee there. The ticket and notification board worked smoothly so I always had an idea of how much longer I had to wait. It was a good system.

They had a screener at a desk outside the office door. I had to wait a minute or two before speaking to the screener, which was fine. I had a small task, turning in old license plates, so I wasn't allowed into the office. The screener took my plates and told me I didn't need to do anything else. I asked for a receipt, which I know I would have gotten at the inside counter, but I was told there was none and I didn't need one. I had no choice but to trust the screener was correct so I left. I replaced the plates with new ones at my car dealer, but I had to fill out about three forms online in order to get my plates listed as replacements, not new, so that my state tax would remain the same. If I didn't know about this my tax would have tripled. This would have been avoided had I been allowed to wait inside and see a counter agent with a computer.

Very efficient and courteous, solved our complex problem with a smile at window 3!