Newburgh DMV Office

Had to wait even though I had an appointment. Total wait time was less than 30 min. The crowd was mixed and it was really crowded. Parking was available on the street. I didn't see a dedicated parking lot but I may have missed it. I got what I needed done quick once I was called.

First, setting up an appointment was very easy as the person i talked to on the phone was very helpful and polite. The location was easy to find as one can follow through google maps. The service providers were very friendly and explained to me everything they were going to do in a way that i could understand. I waited for about 10 minutes and that to me was a reasonable waiting time.

My instructor for my road test was very rude and condescending. When I arrived at the testing site she gave me no directions and was just standing there. She made the sign of the cross and laughed to her coworkers before getting in the car with me, making me feel like I wasn't capable of taking the test. She gave me little notice on turns and when to parallel park. When I asked clarification questions on things such as where I should turn or where I should park, I was met with silence. I left my test in tears because I felt I was treated so terribly. If I did not pass the test I will not be returning to the Newburgh location to take it. I am only leaving one star because there is no option to leave zero stars.

My experience taking my road test at the Newburgh, NY test location was terrible to say the least. Upon arriving at my road test, the proctor was standing in front of my vehicle staring at me waving her hand in a circle and then turning around and refusing to look at me after I wasn’t understanding what she wanted me to do. When I got out of the car to figure out what she wanted me to do she began asking me questions to which I would provide answers to and she would cut me off in the middle of my sentence. Before starting my road test, when she was getting in my vehicle she motioned the sign of the cross to her coworkers and laughed to them. It made me feel very uncomfortable and nervous, like she didn’t trust me behind the wheel. When I asked clarification questions on things such as making sure I was turning where she wanted me to turn, she would refuse to respond and roll her eyes at me. I left my road test in tears because of the way I was being treated. I’ve had more than enough practice driving and am a skilled and safe driver, but I knew the minute I met with the instructor she would find a way to fail me. Newburgh needs to do better in hiring their staff and remove people who treat others in the way I was treated. I will not be returning to this location and will advise everyone I know who is looking to take their road test not to go to Newburgh.

I was vert pleased with the speed of service and the knowledge and assistance of the associates.