Reno DMV Office

This location should have been IN ADDITION to the existing Galetti Way location.
Appointment times mean nothing and the distance is ridiculous for anyone north of McCarren.
I liked Nevada better before the Democrats got ahold of it. And I'm not Republican either....

If you failed the written test twice, you cannot retake during weekdays without an appointment. You can only do walk-ins on Saturdays. We got there at the time they open at 8am on a Saturday, there was a super long line outside the door. A lot of them probably got there at 6-7am. It was also very slow to get in after they opened at 8am because there is a bottleneck at first front desk which processes the appointment line and walk-in line. There are only 4 clerks processing these two lines to see if you have proper documents and proper days of week allowed to be serviced. If they allow you, then they give you a ticket to wait in the lobby. Wish they allow weekday walk-ins for written test retakes because they are just too many people waiting on Saturdays. Also, they should have more clerks at the front desk, so people don't have to be freezing outside after they open the door in the morning.

The people here we helpful.

I have been there twice for two different thing and had a great experience. The people working there were all very nice and helpful.
I walked in on both occasions and was out within 2hrs or less.

Neat, clean, very friendly and professional. No long wait time. Had appointment and paperwork filled out in advance, was out in less than 12 minutes.

Today my mother and I were at the DMV to replace a driver’s license that was stolen earlier in the week during a home break in.

Everyone was so kind and helpful from the supervisor (Lupe) to the customer care agent. We got in within the hour and we given the advice to change the DL number in case of identity theft. I didn’t even know that was possible. What a wonderful experience during this difficult time. This experience leaves a powerful lasting impression. Thank you to everyone who helped us!

I made an appointment to get my Real ID and showed the agent my documents. She said it wasn't accepted and told me I needed my marriage license so I made a second appointment and it was not accepted. That agent said I needed a "certified" marriage copy. I waited for over 40 minutes both times to no avail. The first agent should have told me to bring a "Certified" certificate. Now I am waiting to go to my third appointment in July to show my Certified certificate after having to go to the county to purchase it. Very frustrating, agents should make sure to tell us what "exactly" we need to not waste my time and theirs.

Had to make three appointments trying to get my real ID because the first agent didn't tell me what exactly to bring to get it. Very frustrating, wasting my time and theirs.