Nevada DMV Adopts WaitWell System to Streamline Drive Test Scheduling

The Nevada Department of Motor Vehicles (DMV) announced on Aug. 18, 2025 that it has transitioned all driving test scheduling to the WaitWell appointment system, making it easier for customers to secure a road test. WaitWell is an online and phone‑based scheduling platform the DMV rolled out last year for other transactions. The agency is now expanding the tool to cover drive tests, replacing an older appointment system that often double‑booked customers and required long hold times for phone scheduling.

With WaitWell, customers can see available testing times at any DMV office, book a slot that fits their schedule, and receive confirmation and reminder messages by text or email. They can also cancel or reschedule appointments without calling a DMV office. In the past, customers sometimes showed up for a test only to find their appointment had been cancelled due to severe weather or building issues. WaitWell allows the DMV to send targeted notifications if a testing location closes unexpectedly, so customers don’t make wasted trips. The system is accessible via the DMV’s website or by calling the agency’s call center, where staff will book appointments using the same platform.

DMV Director Tonya Laney said that after the initial WaitWell launch last year, customers experienced shorter wait times for services. “Adding drive tests to WaitWell is another step toward improving the DMV experience,” Laney explained. “We’re making it easier for customers to schedule and manage their appointments, and giving our staff better tools to communicate when plans change.” The new system is part of the DMV’s broader effort to modernize its customer service and reduce in‑office congestion. All DMV offices now require appointments for in‑person services and encourage residents to complete transactions online or through self‑service kiosks whenever possible.

There are a few exceptions. The DMV’s North Las Vegas and Reno commercial driver license (CDL) offices, as well as the Laughlin office, are not yet using WaitWell for drive tests; customers at those locations should call to schedule. However, standard driver license road tests at all other offices must now be scheduled through WaitWell. To book a road test, customers can visit dmv.nv.gov and select “Drive Test Appointment,” or call the DMV contact center. After selecting a location and time, the system will send confirmation details. If a customer needs to cancel, they can use a link in the confirmation message to choose a new date or time.

Nevada residents planning a road test should review the DMV’s list of required documents and arrive prepared. Those who are not ready for an in‑person appointment may still renew their license or complete other transactions online. The DMV expects that by centralizing drive test scheduling through WaitWell, it can reduce no‑shows, improve communication during weather‑related closures and provide a more convenient experience for customers statewide.