Mall of Americas DMV Office - FLHSMV

Boy was this a surprise to me. I needed to renew my drivers license and based on previous experiences with government office, I came prepared for a long (hours) wait. I brought my book, crosswords, Sudoku, and a pencil.

I did not get a chance to even open my book. Even though I came in in mid afternoon, I was directed immediately to an agent. No waiting at all. That agent (forgot her name, sorry) was courteous, friendly and efficient and had me ready for the cashier in less than 10 minutes, including review of all my documents, photo taking and signatures.

Similar experience at the cashier (do not remember her name either). Told to wait 5 minutes and she was absolutely right. I was out of the place with a new drivers license in less than half an hour.

You guys are doing something right. Keep it up. You are a model for other government offices, like SS, Medicare, court etc. I am even looking foreword to my next visit in 2024 (just kidding). Thanks. William LeMaire

Examen teorico

Horrible customer service. Abusive behavior. They treat people worse than animals. This issue should be escalated. I saw people trembling, even if you have an appointment, they try yo kick you out. If you do not have an appointment, and you go in a busy day, you would not even receive information and they make you go into a line outside were you see people almost fainting under the heat.