Cleburne Tx DPS Office

This goes for all DMVs really… I get that they want birth certificates or passport but some of us don’t have those because of moving so much and ending up in a state not where we were born. However, if I already have VETERAN and a star on my license how is it I am not in the system?!? I have several documents from the US military saying I am a US citizen, where/when I was born, SSN, etc but that doesn’t count. I also understand dealing with people is difficult but don’t be an ass and say “didn’t you read…” when different things online conflict. Didn’t need anything to renew by mail but every 14 years you need me to bring in my mortgage, birth certificate/passport, and everything else in my file cabinet. The only thing that changed in 14 years is my age and tolerance of stupid.

Not sure how to review the non experience. Showed up at the Cleburne office hoping for a walk in appointment or a cancellation but was given a small piece of paper with the online appointment website which I had used already but appointments were 6 to 8 weeks out. I was traveling south the coming weekend and found a dmv office with daily available appointments on my route and renewed my dl there. Not sure the last time I had to physically appear at a dmv office to renew but I have had multiple renewals using the on line services up until now. Need to fix the system or at least send the renewal notice 3 to 4 months in advance with a warning to make the appointment upon receiving the renewal notice.