North Carolina

I arrived at 11:15 to find out they don't serve walkins until 12:00. Totally my fault. That's ok, I'm 12 in line. Worth the wait. A woman comes out at 11:54 to explain that at 12:00, you need to scan the QR code in order to get a number to be served. Not really fair for people who've been waiting in line. So everyone scrambles to get the code scanned. Fastest phones win. When I finally get accepted, it says there are 125 people ahead of me. There weren't a hundred and 125 people there! How is this fair? How is this a great process? 2 1/2 hours later, there are 103 people still ahead of me? I obviously won't be getting in today at the pace they are going. Walkins mean you are actually there, not on your way. Disappointed in the process.

HORRIBLE

Yeah been three times on able to get in once for my son that’s in high school to get his permit. It was the worse experience. Idk what y’all were thinking with this bs. Can’t get an appointment period. Kids that are in school have to take a whole day out of school hoping to get in. SMH seems like the workers are controlling their work flow by doing this listened to two of the workers talk for a hour and a half about living in nj. Not working period. Wendell nc dmv. SMH then the attitude s where garbage.

To Whom it May Concern,

I am writing to express my deep frustration with the lack of professionalism, poor customer service, and unclear processes at the Brookshire DMV location in Charlotte, NC. In 2025, it is disappointing to see that customer service and professionalism have not improved when working with the public.

During my visits on Friday, March 22, and Monday, March 24, I witnessed and personally experienced unacceptable behavior from staff. After my first appointment, the clerk refused to accept my birth certificate. When I returned today with another official birth certificate—one that included a seal—the clerk questioned its validity due to my original last name being marked out and replaced with my current last name, Garvin.

Additionally, the front desk clerk responsible for checking in customers displayed an appalling lack of professionalism. His rude, loud, and dismissive manner, along with his habit of talking over and degrading customers, is unacceptable. Proper training on professional discourse and respectful engagement is urgently needed.

Furthermore, the clerk at Station 3 also requires retraining on how to properly assess official documents and engage with the public in a respectful manner. The DMV must improve its processes to ensure both its staff and the public clearly understand its protocols, reducing unnecessary frustration and confusion.

I sincerely hope that the NC DMV takes this matter seriously and implements improvements to enhance customer service, professionalism, and efficiency at this location.

Thank you for your time and attention. I look forward to your response.

Sincerely,
Mr. James T. Garvin
704-231-9337

only in NC paying on line SUCKS!!!!!!!!