Manchester DMV Office: 377 S. Willow Street

Went to renew my license. There was a short wait, and I was told to wait outside the main entrance. I had come a couple weeks earlier and was refused entry because I had no appointment. There was plenty of parking.

I had an appointment today at 8.40am and I was sitting there past half hour of my appointment. The lady behind the counter 4 was very rude. Very poor customer service. I went and asked her the first time about my appointment and she told me that your number is next. She was not doing anything and sitting behind the counter. I went back to my chair and saw few more walk ins went to other counters. Meanwhile she was just sitting there so I went again and said I had appointment at 8.40 and its past 25 mins, so she replied to me saying that doesn't mean you can get in at that time. I calmly told her that I have to go to the office that's why I made the appointment and I see your other counters are taking walk ins who came after me. Then she got very frustrated at me and took me on her counter and processed my license renewal very unhappily. I am very disappointed at the customer service I received today. I hope these people realize that they are wasting someone's time. They are in that position because we pay our taxes and fees.