Colorado DMV Warns of Email Delays Affecting Online Services
On August 25, 2025, the Colorado Division of Motor Vehicles (DMV) alerted customers to a technical problem causing delays in its automated email system. The DMV explained that some customers who completed transactions online or through myDMV Colorado may not be receiving the confirmation emails, receipts or authentication codes they need to finalize their business. According to the agency, the issue stems from the vendor that delivers the messages rather than any internal systems failure. “If you do not receive your email within 30 minutes, please check your spam folder and try again,” the DMV said in its statement.
While the glitch is being addressed, DMV transactions remain available and no personal data has been compromised. The agency emphasized that driver’s license renewals, vehicle registration renewals and address updates can still be completed online, but customers may need to reattempt their transaction if they do not receive the expected confirmation email. Customers waiting for a temporary registration permit or a driver’s license receipt should plan for possible delays. The DMV said it is working closely with its email vendor to resolve the issue as quickly as possible and apologized for any inconvenience caused.
There are steps customers can take in the meantime. The DMV recommends verifying that you entered your email address correctly when starting a transaction and checking both your inbox and spam folder for messages from the DMV. If your authentication code doesn’t arrive within 30 minutes, start a new transaction using the same information; this will generate a new code. For time-sensitive business such as transferring a title or renewing a driver’s license, customers may wish to visit a local driver license office instead of relying on online services.
Colorado’s DMV has invested heavily in digital services in recent years, offering more than 20 different transactions online. The current glitch serves as a reminder that high-tech systems still rely on third-party vendors for key functions like sending email. The DMV says no personal information has been exposed and that they will announce when the problem is fully resolved. In the meantime, they encourage residents to be patient and use alternative methods if necessary. The public can stay updated on the situation by visiting the DMV newsroom or following the agency’s social media accounts. Customers who experience repeated problems can also contact the DMV at 303‑205‑5600 for assistance.