Temporary Closure of Madras DMV Office Due to Staffing Shortage

On July 29, 2025, the Oregon Department of Motor Vehicles (DMV) announced that the Madras DMV office at 249 S.W. Third St. is temporarily closed because the agency is short‑staffed. The closure was shared through an official bulletin and local news outlets. Customers who planned to visit the Madras location will need to seek services elsewhere until the situation is resolved.

Oregon DMV officials said the closure is due to unanticipated staffing challenges at the Madras office. A shortage of available staff means there are not enough personnel to serve customers safely and efficiently. The agency did not specify a reopening date but said it is working to stabilize staffing as quickly as possible. In the meantime, customers are encouraged to take advantage of the DMV’s online services at DMV2U. Many common transactions, such as renewing a vehicle registration, replacing a lost or stolen license, or changing an address, can be completed online.

For services that cannot be completed online, the DMV suggests visiting nearby offices. The closest alternative locations are the Redmond DMV at 255 S.E. Jess Cline Blvd., which can be reached at 541‑548‑6066, and the Prineville DMV at 305 N.E. 3rd St. with phone number 541‑447‑7052. Because wait times can vary, the agency recommends checking for real‑time office availability and closures on its website before making the trip. Anyone needing additional assistance can contact DMV customer service by phone at 503‑945‑5000 or 503‑299‑9999.

While the Madras closure is inconvenient, DMV officials say it underscores ongoing staffing challenges facing public service agencies. They are actively recruiting and training new employees and expect the office to reopen once adequate staff are in place. Residents in the area should watch the DMV website and local news for updates.

The closure also serves as a reminder about federally compliant ID requirements. Starting May 7, 2025, travelers will need a Real ID or other federally accepted identification, such as a U.S. passport or passport card, to board domestic flights. Oregon DMV can issue Real ID‑compliant licenses and IDs for those who need them. However, because demand may increase as the enforcement date approaches, customers are advised to make an appointment or use DMV2U to begin the Real ID application process.

This temporary closure is not expected to affect other Central Oregon offices. The Oregon DMV urges customers to be patient while they address the staffing shortage and promises to inform the community as soon as the Madras office is ready to reopen.