MDOT MVA Marks One Year Since Landmark Modernization

It’s been one year since the Maryland Motor Vehicle Administration (MVA) completed its landmark modernization project – and it has made a difference. The MVA is now faster, more convenient, and more efficient than ever before, thanks to the new technology and processes that were put in place.

What is the MDOT MVA?
The Maryland Motor Vehicle Administration (MDOT MVA) marks one year since its landmark modernization. The agency has significantly improved customer service, technology, and operations.

The MDOT MVA modernization began with a focus on customer service. The agency streamlined procedures, improved employee training, and implemented new technologies to make the experience more convenient for customers. The results are impressive – wait times have been reduced by 30 percent, and customer satisfaction ratings have increased by 20 percent.

In addition to improved customer service, the MDOT MVA has made significant technological and operations advancements. The agency has modernized its website, launched a new online appointment system, and rolled out new self-service kiosks at select locations. These initiatives have resulted in faster transactions and shorter wait times for customers.

What is its future?
The Maryland Motor Vehicle Administration (MVA) is one year into its ambitious modernization project, and the agency reports significant progress and improvements. The MVA has replaced all its mainframe systems with a new, cloud-based platform that provides enhanced functionality and security. The new system has been operational for one year and has processed more than 16 million transactions.

The agency is also working on improving its communications with customers. The MVA has launched a new website and mobile app that provide up-to-date information on hours of operation, wait times, locations, and services offered. The MVA is committed to providing excellent customer service and will continue to look for ways to improve the user experience.