Louisiana OMV Call Centre hours extended for reinstatements

Because of the increase in call volume that has been witnessed recently, customers seeking driver’s license reinstatement services at the Louisiana Office of Motor Vehicles (OMV) can now call the OMV Call Centre up to 6:30 pm on weeknights.

Reinstatement services via the OMV Call Centre have now been made available by phone starting Monday until Friday. Operation hours are from 8:00 am to 6:30 pm. Customers seeking various services can call (255) 924-6146 and choose the third option.

Call center agents are available to help customers with driver’s license reinstatement issues during operation hours. The past few days have witnessed a huge number of people seeking driver-license-related services. The Department of Motor Vehicle has assured residents that all their issues will be resolved on time.

“We have seen a huge increase in the demand for our services in the past few weeks and we have no option but to do everything possible to meet the needs of our customers”, said Karen St. Germaine – OMV Commissioner. “Our staff continues to handle new challenges that were brought by the COBVID-19 pandemic. That’s why the department has been forced to increase its operating hours to ensure that no customer is turned away”.

Driver’s license reinstatement services are currently not being offered at the OMV field offices. Reinstatement can only be done in the following ways:

1. Phone call: Residents seeking driver’s license renewal services can call the OMV call center at – (255) 925-6146.

2. Mail: One can also send mail through P.O. Box 64886, Baton Rogue, LA 70896

3. Public Tag Agent (PTA): Public tag agents can also help carry out a limited number of reinstatement service

4. Online: Louisiana residents can also visit expresslane.org, click on the “Contact Us” and select Instalment Agreement, Driver’s License Suspension Information.

Customers are also encouraged to visit the website (www.expressline.or) to find information on blocks, flags, disqualifications, and suspensions.

OMV Commissioner said her team had been working tirelessly to ensure that all customers are served on time.

“It is because of the pressure we have been having that prompted us to increase our working hours. It is our responsibility to ensure that all our customers receive the services they need on time. We will continue responding to the needs of our residents as they come”, said Karen.

The COVID-19 pandemic saw most of the OMV services transferred online. The department says that the move has helped them deliver services to many Louisiana residents.

by admin on May 03, 2022