InnovateOhio and Ohio BMV Partnership Saves Residents Over Four Million Trips to Deputy Registrar

Ohio Lt. Governor Jon Husted, in his role as Director of InnovateOhio, announced that the collaboration between InnovateOhio and the Ohio Bureau of Motor Vehicles (BMV) has saved Ohioans over four million trips to in-person deputy registrar locations. The partnership, which began in 2019, has focused on transforming the customer experience and has saved residents more than 500,000 hours previously spent waiting in line.

Lt. Governor Husted highlighted InnovateOhio's dedication to streamlining government services as part of its mission to make Ohio the most innovative, entrepreneurial state in the Midwest. BMV Registrar Charlie Norman emphasized the BMV's commitment to using innovative solutions to enhance the customer experience.

InnovateOhio and BMV have introduced several technology tools, including "BMV Express" self-service kiosks, online driver's license and ID renewal, online knowledge tests for new drivers, third-party driver examination, Ohio Title Portal transfers, "Get In Line, Online" service, and a redesigned, more user-friendly BMV website. These tools aim to modernize and improve processes, providing more service options to better meet customers' diverse needs.

The collaboration continues to look for opportunities to expand and improve its offerings, further streamlining the BMV experience for Ohio residents.