RMV-The Endless Pain of Having To Wait At The Back Of the Line

Public service. Need I say more? It seems like there is enough public uproar to raise concern. Case, for instance, the RMV. Recently the Massachusetts Registry of Motor Vehicles office has been the victim of ever-unending consumer lines. Reason being? Inadequate employees.

Gone are the times when you would make an online appointment and visit the offices for impromptu service delivery. You can’t even make a phone call to book an appointment, and when you decide to make an in-person appointment, you find everything is on hold.

So, why the wait? RMV’s customer service payroll for agents has dropped 20% over the last couple of years due to the COVID-19 pandemic. Since then, the company has released 150 employees. Customers have to make back-to-back trips from home to get answers because online appointments no longer work.

Do you know what disappoints you even more? Making the dreaded trip from home and, moreover, spending extra bucks only for the staff to tell you to come back after a few hours. And when you do, you take more than one and a half hours to get to the customer service window.

So far, the RMV has not responded to the apparent backlog, leaving more questions unanswered.