Ohio Bureau of Motor Vehicles Registrar Says, 'Get in Where You Fit in Online'

The motto at the Ohio Bureau of Motor Vehicles (BMV) Registrar appears to be, "Get in line, online." Ohio Governor Mike DeWine, Lt. Governor Jon Husted, and Ohio BMV Charles Norman unveil a virtual queuing system to efficiently serve Ohio drivers who visit deputy registrars for BMV services.

For 12 deputy registrar locations in Ohio, the new system will enable drivers to check in online for many BMV services like license renewal or vehicle registration. However, it doesn't guarantee an all-day spot. The customer will have a four-hour window to retrieve their appointment at a self-service kiosk and claim their place in line.

"Right now, drivers can be subjected to significant wait times, which is inconvenient, inefficient, and frustrating," stated Governor DeWine. "We believe introducing this new technology will save drivers' valuable time and give the Ohio Bureau of Motor Vehicles and its deputy registrars better ability to provide exceptional customer service."

Lt. Governor Husted, who's also the Director of InnovateOhio, said, “We want ours [service] to be the most innovative, creative state in the Midwest, which starts within state government by using technology to offer better services to Ohioans, and this is a great first step for the BMV.”

Drivers can access the queuing system by visiting www.bmv.ohio.gov, where they can find a list of locations the system is currently active.

Customers should know that taking advantage of the new system for the website's listed locations is not required, and walk-in customers are still permitted.