Delaware DMV's Encourages Online Services

To ensure the health and safety of customers and employees, the Delaware Division of Motor Vehicles (DMV) is taking several actions in response to COVID-19. The myDVM online portal offers multiple services, including renewing vehicle registration, renewing the Deleware driving license/ID, and even changing a person's home address. The surge in COVID-19 cases and the expected staffing shortages force the Division of Motor Vehicle (DVM) to encourage users to use the online portal.

The Delaware DMV will continue to provide in-person services for those customers who do not have internet access or a computer, such as senior citizens, the disabled community, and those without transportation who may be dependent on a ride from a friend or family member. Despite these efforts to reduce capacity by encouraging online transactions, we anticipate that our waiting areas will reach capacity due to social distancing requirements. In addition, customers should expect longer wait times at Delaware DMV locations due to reduced staff levels and the need for employees to clean the customer service area after each transaction.

The Division will continue to offer road tests but encourages customers to reschedule if they are experiencing any symptoms of illness. The Delaware DMV's hours of operation are Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding state holidays. Due to COVID-19 health concerns, all DMV offices remain closed to walk-in customers until further notice. Therefore, customers MUST schedule an appointment for in-person service. People can schedule appointments up to 2 weeks in advance.

When visiting a DMV location, all customers must wear a mask, maintain proper social distancing from others, and remain in their vehicles as much as possible. Customers visiting DMV in person may experience longer wait times than usual.

To reduce congestion inside DMV lobbies, the Delaware Division of Motor Vehicles has announced that a text-messaging notification feature will be rolled out. With this feature, DMV customers will receive a text message when it is their turn to enter the lobby, and they can wait in their car until they receive the message. With this new system, officials hope to make waiting times more efficient and reduce the number of people waiting inside the lobby. The Division will continue to monitor operations and make adjustments as necessary.

by admin on April 26, 2022